On the day of service they were on time, efficient and after the install you would have never known they were here, (other than for my clean new windows! One storm later entire roof leaking all my new wicker furniture, rug, tables, curtains soaking wet. All rights reserved. I like working with companies where there is clear communication and no surprises. I do not know why it would be. One worker smoked cigarettes the entire time and our house smelled of second hand smoke for 2 days after (we do not smoke). Again, he reviewed what he had done and how to properly care for the shower. From your first phone call to Rite Window and throughout the installation of your replacement windows, patio or entry doors, roofing, shower or bath, we guarantee a smooth process. BBB Business Profiles are subject to change at any time. No drafts this winter. ComplaintsBoard.com is a leading complaint resolution website on the Internet. From the salesman to the project manager they are very informative and always in communication. Copyright 2023 ProReplacementWindows.com All Rights Reserved. Guild Quality is an independent research firm that conducts post-installation interviews with our customers to gauge their satisfaction. That's why we tell you the price up-front. Fast they know what they are doing . THANKS to a GREAT TEAM!! I would highly recommend Rite Window. Well we never got a call and contacted Rite. We thank the person who created the post above for bring the license problem to our attention, and we wholeheartedly agree with his warning that "the buyer should beware". They stripped our rather large roof completely and cleaned up everything. My windows were installed years ago and as soon as we purchased this home, the draft indicated from the windows were evident. I would truly recommend All Rite to everyone. I was very happy with installation team. Our third-party vendor uses a national criminal database ("NCD") to screen service professionals. I checked the other 17 windows and none had any play. The wrap around the exterior windows make everything look brand new and definitely made a huge physical appearance on the outside. You can tell that they have been doing this for a long time. I am satisfied with the product, they look great and definitely keep the cold out in the northeast. Company was very argumentative when I told them I wasn't pleased. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. From the salesman to the guys putting the windows in they were very friendly but very professional. Some businesses are employees, franchisees, dealers or independent contractors ("Corporate SP's") of larger national or "Corporate Accounts". It could mean they were less interested in informing the public than they were in trying to harm the reputation of their competitor. Type: Company - Private. They say they stand behind their product and they really do. Before Rite Window I owned the Massachusetts franchise of a national window company. This is Peter DeVellis. During your free, no-pressure sales consultation, we will help you compare your options so that you can easily choose the best products for your home. . There is no bidding as the fully executed purchase and sale is a binding contract. We are so very pleased with the windows and with the courtesy of the installers who worked quickly and Left all rooms even cleaner than they started. This company is a corporate account and is not screened by HomeAdvisor. Hiding negative complaints is only a Band-Aid. This business is in an industry that may require professional licensing, bonding or registration. I have already noticed a major difference with how warm my home stays now I actually have had to turn the heat down. I reimbursed their payment and the customer assured me they were satisfied with the resolution. Highly recommend. Harley M. Business Owner 11/16/2022 Hello Chris, we are disappointed to hear that your experience has been less than the 5-stars we strive for. We publish all of the reviews we receive: positive and negative alike. We require all users - pros and homeowners - to uphold our core values as outlined in our, Install or Replace an Asphalt Shingle Roof, Install or Completely Replace Vinyl Siding, Related Services Available from Other Pros >, Manslaughter/murder/homicide/vehicular homicide, Other felonies not listed above that occurred in the past seven years, Contracting without a license in the past seven years. Rite Window makes it easy and affordable for you to upgrade your windows, doors, roofing, showers or baths. Marketing department (Former Employee) - Woburn, MA - February 23, 2021. Thank you great company those two guys who came over for the job Vinny and John were awesome professional, nice and clean I m very happy with my new windows and my storm doors, what a great experience. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Please call the Consumer Affairs Office and inquire about the specifics of my previous license; also check our current MA HIC License #138722. I was amazed at how quickly they removed and installed the windows. 207 Jacksonville, FL 32216-4041 Visit Website (904) 296-2515 Want a quote from this business? Have a piece of glass cut to replace the sealed damaged glass. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! We will be purchasing this home and we are not asking for any work to take place until after closing. In July of 2017 it will be a one year after install, our winter has been very cold and snowy and I am extremely satisfied !!! Headquartered in Woburn, MA, Rite Window is locally owned and operated and serves the entire Greater Boston area, including Southern New Hampshire. verify whether or not your pro is properly licensed. RITE WINDOW REVIEWS. What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network? They replaced lots of rotted wood. I contacted the Office and found they had listed my previous license as "revoked" because I hadn't responded their follow-up correspondence. BBB Business Profiles may not be reproduced for sales or promotional purposes. review or verify the information representations set forth in those Rite Window rocks!! Hard wood floors covered before work and all old windows and trash was cleaned up and removed. Anyway from what I was told the policy of Rite Window is they will not with home buyers until they have closed. We finally decided to replace our 20+ year old windows and chose Rite Windows because of their professionalism and no pressure sales presentation. I agree with you. I do think that they could have used another guy for such a big window. Window Selection/Installation Continue reading . I had 16 windows replaced, the entire experience with Rite Window from the initial meeting through follow up to the installation was friendly, knowledgeable and professional. I was very happy with the salesperson and the installers. The above screening process does not apply to Corporate Accounts, as HomeAdvisor does not screen Corporate Accounts or Corporate businesses. I went to work and came home to all new windows! Prior, we had an Anderson slider and the difference in materials was marked. After the project is complete, we leave the job site looking as clean or cleaner than it did before our work began, so you can simply sit back and enjoy the improvements to your home. I was not pleased with overall process of the window installation. As our customers say in online reviews about our company, we provide a uniquely relaxed buying experience. We consider the ultimate barometer of our job performance to be Angie's List. See below for more detailed descriptions and customer feedback on Rite Window. I chose to work in this industry because Rite Window strives to help homeowners receive a quality product at the right price . Im still waiting for some minor repairs, but the entire process was well done. Bang up job! I'm Peter DeVellis, co-owner of Rite Window. Got the job done in a timely manner;very professional communication excellent: installation neat clean and attention to detail was impressive would recommend service to interested parties. (With no "D" or "F" grades). I would recommend Rite Window to anyone who is looking to replace windows or doors. Any mess that they made was taken care of and not a speck of debris was left behind. I will recommend r Rite Window to anyone who need to replace windows and doors great job keep up the good work. I will tell anyone I know looking for windows to call Rite Window for sure. I cannot open the blinds unless Im willing to look at these very distracting white stripes. The installers (Joe & Dan) were friendly, and very professional. Thanks so much! These also come in custom sizes and colors that give you a big variety to choose from. I have no idea what that kid rolled out on my roof ? Search reviews. I don't want the money I would like them repaired or replaced. The installer was very careful with his work and had a very friendly manner. Dave and Carl did a wonderful job. I cannot imagine a better guarantee of quick payment than a bank check from funds guaranteed to be available and waiting. Once a business is rated, we require it to maintain an overall average of two stars or greater. Will now be enjoying a draft free home, and wont be bothered by the furnace constantly running. But overall happy with the outcome. What to watch for when selecting replacement windows. Would use them again. whenever concerns are brought to our attention. This is the best way to manage and repair your business reputation. HomeAdvisor does not We pride ourselves on the quality work we provide, while delivering great customer service! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. When installing the storm door, they peeled paint off on the surrounding trim (our house was recently painted in May) exposing the wood, so we need to sand and repaint those areas. Received a quote on 9/6/16 and after further review found a math error of an overcharge of $270.00. Good product. Rite Window is proud of our record and we welcome the scrutiny. Yes, BUILT-RITE WINDOW CORP offers eco-friendly accreditations. Rite Window. Nothing unusual. I have had to call for service twice over the three years and they are always prompt, professional and accommodating. I would recommend Rite Window to my friends. They have a track record of not honoring their commitments. They gave straightforward answers without trying to sell me something. I dont know what his definition of play is but only 1/18 windows has play. I called Rite Windows and a new sash was delivered in less than two weeks. Vacuumed when they finished. Please be aware that the reporting in the NCD is particularly limited in the following states: AL, CO, DE, GA, ID, IL, KS, LA, ME, MA, MI, MS, MT, NE, NV, NH, NM, SD, UT, VA, VT, and WY. I recommended them to neighbors, and two neighbors got their houses done by this company. Fair pricing compared to competitors. Required fields are marked *. Reply. Will use rite window again in the future for sure. Nice job! The deck is big and its design on is really beautiful.