These Terms of Sale (these Terms) apply to the purchase and sale of tickets, passes, season passes, parking passes, products and services (each, an Item) by you (or by another on your behalf from Herschend Entertainment Company, LLC d/b/a Herschend Family Entertainment or its subsidiaries (referred to herein as Herschend, us, we, or our as the context may require) whether the Item was purchased in person or through the telephone (an On Site Purchase), or through a website or a mobile application operated by Herschend (the Online Service). Taking advantage of our Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones arent tall enough to ride. Groups eligible for tax exempt status will not be charged 9.75% TN state sales tax. At each Dollywood ride and attraction, youll find a posted symbol indicating its intensity. Youll receive a card indicating the time your item(s) will be ready. Along with ample disability parking, Dollywood Theme Park also provides accessible trams for those using wheelchairs during their visit. A ticket, pass, or season pass granting admission to a Property or participation in a Herschend Activity (a Ticket) is a revocable license which may be revoked by Herschend and such Ticket may be revoked or confiscated by Herschend with no refund of any amount paid therefor. (Ihor Reshetniak/iStock/Getty Images) In the year since COVID-19 forced most colleges and universities to shut their physical campuses, lawyers have filed more than 300 cases on behalf of students and parents demanding refunds of tuition for educations they deemed to be either substandard or not what they were promised. However, some AAA chapters have opted to sell Dollywood and Dollywood's Splash Country tickets. If you have received a refund on your pass or have a PreK pass, you will need to purchase a new season pass. We offer both Regular and Unlimited TimeSaver options. Online travel agencies can't preemptively issue a refund to someone without someone at the hotel or airline signing off on that refund. Dollywood is in Pigeon Forge, just 25 miles from the Great Smoky Mountains National Park, and many of its attractions draw from the region's rich heritage. Commercial photography/videography must be approved in advance by Dollywoods Public Relations Team and approved vendors must be escorted throughout the shoot. Individual rain checks will be given when one-day admission tickets are presented at the Groups Booth. Dollywood: Best part was leaving with a full refund - See 18,438 traveler reviews, 6,604 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. With the new "reservation" system in place, I am a bit worried about locking. Customers might be unsatisfied with their order for a number of reasonsit arrived damaged, they ordered the wrong size, or it simply didn't meet their expectations. Despite the fact that Dollywood has extended 2020 season passes until June 15, 2021, many people are asking for refunds because of the limitations. Social distancing. Check the Status of Your Refund. Do not cross any fences, chains, landscape areas or other barriers. As Dollywood's and Dollywood's Splash Country's schedules vary greatly, please check theOperating Calendarfor specific operating dates and hours. This is the first time that . Rain checks will be valid for one-day admission on any operating day in the current operating season. THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. Enter the park through designated entrances during operating hours only. Passes may not be eligible for renewal if the pass has been voided due to refund or Installment Billing. Reservations consisting of admission tickets and/or cash value meal vouchers only may be paid in advance or upon arrival. Passholders who have missed an Installment Billing payment will need to contact 1-800-Dollywood before you can renew your passes. Children can ride if they meet both the minimum height requirement and additional rider requirements as established by each ride's manufacturer to ensure guest safety. On Feb. 26, StubHub's general counsel was hailing the company's . Go to the Season Passes page on dollywood.com. Also, take time upon arrival to point out uniformed Dollywood Hosts or Security personnel to your child and encourage him/her to seek help from this individual if lost. Shirts, Shorts, Pants, Dresses or Skirts must be worn at all times. Guests with eligible bookings who have a qualifying COVID-19-related health concern within 14 days of their sailing can receive a refund in their original form of payment without Disney-imposed cancellation fees, or apply their cruise fare toward a future sail date. You'll find them at Aunt Granny's, Miss Lillian's Smokehouse and Fried Chicken, Hickory House BBQ, Grandstand Café, Red's Diner and Victoria's Pizza. We will contact you through email with return options if your item is recovered. If it is raining when you leave the Park and your visit is shortened by the rain, you can request a Rain Checkjust ask. Any person refusing to comply with security and safety searches will be refused entry to the Property. Dollywood welcomes service animals on a leash or harness, but service animals are not permitted to participate in the attractions. Dollywood and Dollywood's Splash County will reopen June 17. Given the latest information we have and the recent decline in infection rates and hospitalizations, the determination has been made to adjust our COVID-19 requirements. Dollywood's Splash CountryAn ATM is located at the front entrance of Riverside Trading Post. For assistance with Dollywood for resort/vacations bookings and tickets, call now at 1-800-365-5996 or Contact Us online. Operating hours for the entire season are published as soon as they become available, but are always subject to change. At this time, masking is optional for employees and guests, regardless of vaccination status. Your email address will be validated and you will be asked for additional information to continue with your purchasing. Staying well hydrated is an important part of a fun day, so we offer complimentary cups of water at all park food outlets, all you have to do is ask. Capture memories throughout the year with a Season Photo Pass valid for Dollyood and Dollywood's Splash Country. Dollywood Reservations during COVID. Upon such revocation or confiscation, the applicable Guest and all members of their party shall have no right to remain in, on, or about the Property. The Oxford COVID-19 Government Response Tracker (OxCGRT) plans to stop updating its global database on policy responses to COVID-19 at the end of 2022. and . Dollywood is happy to publish wait times for its most popular rides so you can spend less time in line and more time creating memories. You will need your Season Pass ID and the phone number associated with your pass.To purchase a new pass:Go to the Season Passes page on dollywood.com. Respect each other as well as our employees; verbal abuse of other guests or our employees will not be tolerated. After careful consideration of park policies across the nation, consultation with health and safety experts and much consideration of the welfare of our guests and employees alike, we are unable to allow coolers, food or drinks into Dollywood or Dollywood's Splash Country. Greene criticizes Zelensky at CPAC: Leave your hands off of our sons and House Democrats blindsided as Biden changes tune on DC crime bill. Be sure to follow all rider requirements, including requirements for loose articles. more. They are closed on Tuesday and Thursday and not sure how staffed the call center will be those days. Do not create disruption with behavior that is unruly, disruptive or illegal. Updated: 2:27 PM EDT May 18, 2020. Also, the name on the photo ID must match the name on the credit card. Dollywoods Parent Swap is easy; heres how it works: The entire group enters through the regular Guest line where the ride Host will explain and facilitate the Parent Swap. (Strollers and/or loose articles are not permitted.) We do not offer AAA discounts at Dollywood or Dollywood's Splash Country. The ACCC has issued advice for consumers and businesses on their rights and obligations if events, flights or travel services are cancelled due to the coronavirus pandemic (COVID-19), or if people wish to cancel their travel plans. The wristband helps you and your children quickly identify which rides he or she is tall enough to ride, based on the minimum height requirements established by the ride manufacturers to ensure Guest safety. If this occurs, please return any forfeited comp admissions/meal vouchers. Please see our Entertainment section for more information. Excessive consumption of alcohol is prohibited at the Properties and individuals showing signs of intoxication or any kind of substance impairment are prohibited at the Properties, each to be determined at the sole discretion of Herschend. If youre visiting Dollywood with children under 48 inches in height (or youre just not sure), make sure to visit the parks Centralized Measuring station located located next to the Dollywood Emporium across from the Southern Gospel Hall of Fame as you enter the park. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Dollywood staff cleaned everything on a regular bases which did create longer wait times but that was to be expected. Apologies for this! Over the last 30 season . Season Passesare your best value if visiting more than one time during the season. We hope it doesn't happen, but prepare just in case your little one gets separated from you. On Feb. 26, StubHub's general counsel was hailing the company's . Recreational devices with wheels, such as skateboards, hover boards, balance boards, scooters, inline skates or shoes with built-in wheels. Please visit the Account Overview page. I will say the tram team was very good about enforcing the policy. Changes to reservations that involve a reserved group meal, Dolly Parton's Stampede and/or Pirates Voyage must be made at least 2 weeks prior to your scheduled visit date. Other times". Current discount promotions can be found on ourSpecial Offerspage. I will not go back to Dollywood this year I wasted my money on a season pass They refuse to refund my money.You can not enjoy the park when all the shows are closed and most of the restaurants are closed. If you smoke, please utilize the many designated smoking areas indicated on the Guide Map. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. As Covid rages on, Australia's live arts industry is once again in a precarious spot. Dollywood and Dollywood's Splash Country tickets include all rides, shows (except special ticketed events), museums, crafts and other attractions (except for our paid games). Groups refunds will be given in the same manner that payment was made. About Our Returns Policies. Plus, learn more about TimeSaver H2O and how you can enjoy More Time, Less Wait! The 9 to 5 singer made headlines during the pandemic after she gave a sizable donation to help fund the development of the Moderna vaccine. . PIGEON FORGE, Tenn. One of the country's most popular amusement parks was not immune to the coronavirus pandemic. Dollywood offers the chance to enjoy the thrill of a theme park in the natural beauty of the Great Smoky Mountains. Dollywood is pleased to offer both Daily and All Season Refill Souvenir mugs. Guests must use designated walkways throughout the Properties. A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. Weather was great, This is the version of our website addressed to speakers of English in the United States. Restrooms with nursing stations are found in Country Fair, Jukebox Junction, Market Square, The Village and Craftman's Valley near the Woodcarving Shop. Masks will still be required in indoor areas,inticketing areas, at park entry, in lines, on rides and trams, and in congested outdoor areas. Park Hours Sign In | Register Search. After adding to cart, you will be asked for your email address for yourMy Dollywood Account. We strongly recommend this option to expedite your group's entry into the park. Children 12 years old and younger must be accompanied by a chaperone 16 years old or older.