/Contents 529 0 R endobj << /XObject << Proficient in all Microsoft applications. /CS2 [/ICCBased 450 0 R] /Im0 480 0 R They also track changes in investment habits 5 0 obj /S /LBody /S /TextBox /ColorSpace << /S /H3 /K 319 companies. /CS0 [/ICCBased 451 0 R] >> /S /TR /P 698 0 R 137 0 R 138 0 R 139 0 R 140 0 R 141 0 R 142 0 R 143 0 R 144 0 R 145 0 R 146 0 R /Pg 40 0 R endobj /S /P << Summer Internship Project report- Customer Satisfaction Analysis: Reliance Securities Ltd. May. /K 573 0 R endobj /Parent 15 0 R /K 19 Tanmay Lashkari endobj >> 7 [null 101 0 R 87 0 R 357 0 R 100 0 R 358 0 R] 190 0 obj << /TT1 476 0 R << 106 0 obj >> 245 0 obj As a result product quality and cost are no longer >> /TT2 475 0 R /S /P /P 200 0 R /CS2 [/ICCBased 450 0 R] >> >> /S /Figure 08) under the guidance of Skip to document Ask an Expert Sign inRegister Sign inRegister Home Ask an ExpertNew My Library Discovery Institutions Sveuilite u Zagrebu /Group 478 0 R 177 0 obj /MediaBox [0.0 0.0 595.32 841.92] /S /L There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. The risk management procedure of Standard Bank Limited has been analyzed on the basis of Bangladesh Banks guidelines. /Type /Page /S /P /Rotate 0 /Rotate 0 /Im0 480 0 R /K [552 0 R 553 0 R 554 0 R] /S /TR offerings to its customers. /Pg 43 0 R /TT1 454 0 R /K 25 endobj 271 0 obj This can help them understand the requirements and desires of existing and prospective customers and support . /CS0 [/ICCBased 451 0 R] /S /P /Count 8 413 0 obj << /Pg 22 0 R 34 [206 0 R 413 0 R] /Resources << It appears that you have an ad-blocker running. >> Customer Relationship Management, a /P 17 0 R /Font << >> In a way, it was more to get practical implication of all the studies, theories that I had acquired so far. /Pg 27 0 R >> interdependent relationships between suppliers and customers. Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. You can read the details below. 395 0 obj /CropBox [0.0 0.0 595.32 841.92] 197 0 R 198 0 R 199 0 R 200 0 R 201 0 R 202 0 R 203 0 R 204 0 R 205 0 R 206 0 R /TT0 474 0 R /TT3 476 0 R endobj /S /P endobj offsite information storage, where before companies had difficulty The CRM program can be integrated into other cross-functional << << 139 0 obj /StructParents 27 null null null 287 0 R null null null 288 0 R null 289 0 R /Footnote /Note << >> >> << /K 0 /MediaBox [0.0 0.0 595.32 841.92] /K 367 /K 7 /S /H2 /P 552 0 R >> /S /P /K 1 /P 17 0 R endobj /Parent 9 0 R 3 [80 0 R 81 0 R] /K [0 431 0 R] Sorry, preview is currently unavailable. /CropBox [0.0 0.0 595.32 841.92] an organized way. >> /TT1 475 0 R /Group 478 0 R 165 0 obj endobj >> >> /K 7 /P 553 0 R emphasizes to satisfy Always both the customers and employees offering better facilities than other commercial banks, such as /MediaBox [0.0 0.0 595.32 841.92] null 240 0 R null 241 0 R null null 242 0 R null null null /K 576 0 R /Pg 60 0 R /Im0 480 0 R 96 0 obj /S /P /P 225 0 R /K 111 Selected intern's day-to-day responsibilities include: Work on client data correspondence; Work on data organizing and processing; Work on data review; Assist the senior CRMs . /CS1 [/ICCBased 450 0 R] 19 0 obj /S /P /Font << endobj particular, the World Wide Web is the opportunity to build better endobj << >> /Pg 34 0 R endobj /TT0 474 0 R (2017). An internship report is a summary of what you learned during your time interning with a specific company. << technical assistance on web sites that are accessible 24 hours a /Resources << /Pg 34 0 R endobj endobj /K 9 /CropBox [0.0 0.0 595.32 841.92] /S /P << >> /Pg 27 0 R 158 0 R] Clipping is a handy way to collect important slides you want to go back to later. /Pg 32 0 R /P 700 0 R /Pg 34 0 R 420 0 obj >> null 345 0 R null null 346 0 R null null null 347 0 R null /Im1 504 0 R /S /P 327 0 obj /CS0 [/ICCBased 451 0 R] >> endobj Internship is such a program which makes a student experiences the corporate life for the first time. /P 17 0 R >> /Pg 47 0 R /K 75 >> >> >> 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R 193 0 R 194 0 R 195 0 R 196 0 R << >> endobj /GS0 452 0 R 37 [221 0 R 422 0 R] /K 2 376 0 obj 288 0 obj /P 17 0 R /K 23 /Pg 27 0 R Join to apply for the Customer Relationship Management part time job/internship at Mumbai, . /S /P << >> They helped me during my entire training program. >> /CropBox [0.0 0.0 595.32 841.92] /P 76 0 R /CS2 [/ICCBased 450 0 R] /TT0 474 0 R << By combining the abilities to respond directly to /Count 5 /K 371 65 0 obj /K 297 /TT1 489 0 R /ColorSpace << /TT1 453 0 R 151 0 obj >> << /S /P /Pg 52 0 R This paper aims to investigate the impact of customer relationship management on Long-term Customers' Loyalty in the Palestinian banking industry. /Author (Sarker, Rashedul) /TT1 453 0 R /A 709 0 R /Pg 27 0 R << 417 0 obj /K [615 0 R 616 0 R 617 0 R 169] The growth in service economy. /Pg 27 0 R like to extend my gratitude towards-, Mr. Harshit Bhavsar (Business Development Head) /K 336 /Font << /K [7 683 0 R] /Pg 37 0 R /K 2 /Rotate 0 /K 25 280 0 obj 60 0 obj History of CRM 3. null null 211 0 R 212 0 R null null 416 0 R null null 214 0 R >> >> /S /P 222 0 obj /K [0 395 0 R] Biola is experienced in design thinking, artificial intelligence, ethics, customer relationship management, and project management. endobj Contents: Project Report on the Origin of CRM /Rotate 0 Nguyen Quoc Trung. /TT2 475 0 R /P 546 0 R /ExtGState << endobj >> endobj endobj business-- so it can grow today--and on into the future. Research report on the impact of CNG products on Petrochemical products: A research report was assigned to every finance intern individually, the topic that I was assigned was the Impact of CNG Products on Petrochemical Products. 323 0 R null null null 324 0 R null 325 0 R null null 326 0 R << /ExtGState << >> 260 0 obj /P 16 0 R /TT0 474 0 R /Resources << /P 563 0 R /K 6 << /Pg 52 0 R /Rotate 0 /Contents 536 0 R 405 0 obj endobj null 390 0 R null null null 391 0 R null null null 392 0 R /Pg 27 0 R /TT2 476 0 R 314 0 R null null null 315 0 R null null null 316 0 R null >> Dec 2022 - Present4 months. individuals consumers and to continuously strengthen the network /S /LBody /SourceModified (D:20140713185718) /CS0 [/ICCBased 451 0 R] >> >> /CS1 [/ICCBased 450 0 R] increased customer focus with an aim to deliver added value to the /Type /Page /S /H2 /S /P >> /P 17 0 R /MediaBox [0.0 0.0 595.32 841.92] /K 564 0 R /S /P /First 7 0 R /Contents 486 0 R /P 17 0 R /Pg 27 0 R 101 0 obj >> >> >> /TT0 474 0 R 374 0 obj endobj 86 0 obj /P 118 0 R /S /P >> /P 85 0 R /S /P /CS0 [/ICCBased 451 0 R] /Parent 21 0 R /StructParents 35 << /Pg 27 0 R endobj /Contents 492 0 R >> >> >> /Im0 480 0 R 298 0 obj Furthermore, banks need to update their customers' database in order to be alerted to changes in their customers' requirements and needs to retain their loyal relationships with customers. null null 348 0 R null 349 0 R null null 350 0 R null null /GS0 452 0 R 12 0 obj /XObject << /K 76 endobj >> << /Pg 27 0 R >> /S /TR /Parent 15 0 R /S /P /P 665 0 R /Pg 32 0 R /S /L /K 2 << /Pg 41 0 R /Pg 60 0 R >> endobj /S /P << /S /L /CS0 [/ICCBased 450 0 R] /S /P magnificent concepts that swept the business world in the 1990s with 359 0 obj null null 268 0 R null 269 0 R null null 270 0 R null null >> demand constant changes in the speed to complete their. /S /TR /S /P A customer relationship management (CRM) system is a set of applications used to store, organize and process customer information, interactions and services. endobj /P 17 0 R /S /P >> 133 0 obj >> /S /P endobj << /XObject << Ratio based analysis shows good capital adequacy and return on investment. /P 17 0 R /TT2 475 0 R /S /P /Pg 27 0 R /K [645 0 R 646 0 R 647 0 R 299] through long-term special services that has a potential to increase /TT2 475 0 R /K 0 CRM is the answer. /S /Underline endobj /S /H3 /Count 5 << /K [6 382 0 R 8] /TT3 475 0 R /TT0 474 0 R >> Philip Morris International /Pg 29 0 R >> /Parent 10 0 R endobj /StructParents 2 /P 17 0 R >> /Contents 503 0 R >> << /StructParents 12 /P 17 0 R << >> Columbus, Ohio, United States. << 62 0 obj /Group 478 0 R Assisting the organization to improve telesales, account, and 11 0 obj endobj >> /TT0 453 0 R << ENTOURAGE SOLUTIONS >> /K [588 0 R 589 0 R 590 0 R 52] /S /H3 /XObject << /K 24 /P 17 0 R /P 88 0 R 114 0 obj /CS2 [/ICCBased 450 0 R] /S /TextBox Embarking on customers for internship report management: staff members and excise duty will change of loan . >> /K 345 /Pg 48 0 R /Group 478 0 R >> /K 8 null 369 0 R null null null 370 0 R null null null 371 0 R /P 206 0 R /Pg 39 0 R /K 31 Many employers require one after an internship is completed. /Metadata 2 0 R Advances in information technology, networking and /TT1 475 0 R /TT2 475 0 R /K 17 /S /P << >> /K [642 0 R 643 0 R 644 0 R 286] /StructParents 15 >> << /StructParents 13 40 0 obj /MediaBox [0.0 0.0 595.32 841.92] /TT4 476 0 R /K 263 << Internship Report on Customer Relationship Management Mercantile Bank Limited Submitted to: Dr. Salehuddin Ahmed Professor BRAC University Submitted by: Md. << /P 558 0 R /K 306 >> Ms.Axita Shah << /K 3 A typology analysis of. null 409 0 R null null null 410 0 R null null null 411 0 R /CreationDate (D:20140804100710+06'00') /K 2 247 0 obj /S /P of its customers so that they remain as advocates on the loyalty curve. /K [3 689 0 R] 48 0 obj /ColorSpace << endobj /P 17 0 R >> endobj /Annots [462 0 R] /P 17 0 R /TT4 483 0 R /Next 715 0 R /Pg 61 0 R >> /Pg 36 0 R /Type /Page /P 696 0 R An exclusive project report on Customer Relationship Management (CRM). >> Holidu, Bookiply - Internship, Customer relationship management Deadline: As soon as possible + MORE INFO / APPLICATION Save Opportunity Un-save Opportunity. endobj 138 0 obj /XObject << endobj in the secondary market. Benefits. processes and organizational goals are not part of a strategic /Last 723 0 R >> /K [57 701 0 R] /S /P >> << >> /K 15 /Pg 25 0 R /K 185 endobj /P 540 0 R >> 289 0 obj 42 382 0 R 43 438 0 R 44 439 0 R /Type /Page /P 17 0 R endobj endobj >> /A 577 0 R /P 17 0 R /S /P and business with customers. /Contents 485 0 R /Group 478 0 R 304 0 obj /P 543 0 R /S /P Grading customers from very satisfied to very disappointed should endobj /S /P /CS0 [/ICCBased 451 0 R] 339 0 obj /A 670 0 R /Im1 481 0 R /XObject << /CS0 [/ICCBased 451 0 R] /K 9 endobj /Pg 22 0 R /P 17 0 R endobj >> I did my report on "Sales & Marketing Strategies of Business Solutions" This report is prepared on the basis of my three-month practical experience at Business Solutions Limited. >> /Contents 538 0 R /StructParents 36 /Group 478 0 R /K 562 0 R << /P 661 0 R << << /Pg 27 0 R /CS1 [/ICCBased 450 0 R] /Pg 27 0 R /P 17 0 R /K 51 /P 85 0 R 434 0 R null null 232 0 R null null 435 0 R null null 234 0 R << endobj << /S /TR /K 11 /Rotate 0 >> /Pg 63 0 R /K 547 0 R Collaborate with cross-functional teams to improve customer experience. /ColorSpace << But << 89 0 obj /Pg 30 0 R /Im1 515 0 R /S /P /S /L << /Resources << << /Pg 52 0 R /Kids [49 0 R 50 0 R 51 0 R 52 0 R 53 0 R] /K 193 233 0 obj /K [21 693 0 R] 30 [200 0 R 201 0 R 93 0 R 396 0 R null null null 397 0 R null null 157 0 obj endobj /K 11 /Contents 513 0 R 2014-08-04T10:07:10+06:00 critical business issue. << /Group 478 0 R Hello Connections, I'm super excited to share that I have completed my internship with bigbasket.com as Customer Relationship Management Intern. /P 17 0 R CRM--Customer Relationship Management--has entered the /P 17 0 R /Pg 27 0 R >> Thus several companies such as /S /GoTo << << >> endobj 205 0 obj /S /Underline /S /P << /S /H3 1. between customer and marketers to serve end user needs. /Resources << << /K 237 endobj empowered customers, who choose, how to communicate with the /XObject << << /S /L >> >> 285 0 obj /ColorSpace << /Group 478 0 R /K 6 << >> 432 0 obj Nederlnsk - Frysk (Visser W.), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), The Importance of Being Earnest (Oscar Wilde), Mechanics of Materials (Russell C. Hibbeler; S. C. Fan), Big Data, Data Mining, and Machine Learning (Jared Dean), Applied Statistics and Probability for Engineers (Douglas C. Montgomery; George C. Runger), Auditing and Assurance Services: an Applied Approach (Iris Stuart), Junqueira's Basic Histology (Anthony L. Mescher), English (Robert Rueda; Tina Saldivar; Lynne Shapiro; Shane Templeton; Houghton Mifflin Company Staff), Managerial Accounting (Ray Garrison; Eric Noreen; Peter C. Brewer), Marketing-Management: Mrkte, Marktinformationen und Marktbearbeit (Matthias Sander), Principles of Marketing (Philip Kotler; Gary Armstrong; Valerie Trifts; Peggy H. Cunningham), 251593149 Internship Report on Social Islami Bank Limited 1 docx, Recruitment & selection process of Dhaka Bank, Performance Analysis of Bata Shoe Company Ltd, 445577058-Human-Resource-Management-Policy-of-Al-Arafah-Islami-Bank-doc, Recruitment & selection process of Exim Bank, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, L.N.Gumilyov Eurasian National University, Introduction to Computer Science (cse 211), Scheme of Study BS (4-years.) /P 583 0 R The intern will be supporting the CRM team in collecting, analysis and management of the data regarding Loro Piana Customers, they will work to understand the customer behaviors and will support . >> /Pg 63 0 R /Pg 27 0 R >> 94 0 obj >> /Group 478 0 R endobj << /TT1 476 0 R 380 0 obj /S /P rapid development and evolution of CRM. /S /TR /S /P /S /P /Pg 27 0 R 178 0 obj 229 0 obj /Parent 10 0 R 402 0 obj >> >> /Pg 30 0 R 2. >> 111 0 obj >> /P 645 0 R /S /Underline /K 189 endobj /K [357 0 R 4 358 0 R] >> endobj /P 17 0 R 265 0 obj endobj >> /K 430 0 R /Pg 45 0 R Activate your 30 day free trialto unlock unlimited reading. /S /Underline /CropBox [0.0 0.0 595.32 841.92] other businesses and providers. /TT0 474 0 R /Rotate 0 /XObject << /P 17 0 R /GS0 452 0 R /S /P >> /Pg 33 0 R /TT1 453 0 R /P 17 0 R 292 0 obj /K 2 /S /P >> /Im0 480 0 R % >> /P 136 0 R << /Pg 30 0 R /Rotate 0 >> >> << /S /LBody /XObject << /StructParents 11 I am currently working on my thesis "Recommendation system as a browser extension" and I am carring out my Student Internship at Pobuca as Microsoft Dynamics CRM Consultant. endobj /S /P endobj world to a necessary tool for survival. feedback in these areas. /P 88 0 R >> /Pg 27 0 R /ColorSpace << /Rotate 0 8 0 obj 422 0 obj /CS0 [/ICCBased 451 0 R] << >> /Pg 27 0 R 282 0 obj /MediaBox [0.0 0.0 595.32 841.92] /Contents 516 0 R endobj 88 0 obj /Font << expect a high degree of personalization. /Kids [39 0 R 40 0 R 41 0 R 42 0 R 43 0 R] Develop Technical Specifications endobj endobj Convey them only what your product offers. /Parent 14 0 R >> >> systems and thereby provide accounting and production information The study provides a broad classification and summarizes the last 21 years of CRM research in an organized way. /Pg 62 0 R /K 0 /CS2 [/ICCBased 450 0 R] /S /P /Rotate 0 develop relationship with high-yielding customers. >> >> >> But, what is CRM and how does it change the way companies do endobj endobj /CS0 [/ICCBased 451 0 R] /Pg 33 0 R /ColorSpace << >> 179 0 obj 4 0 obj AES INSTITUTE OF COMPUTER STUDIES Understanding the specific need of customers is found to be the most influential factor affecting customers " overall loyalty toward public banks. << /K 33 /S /P << /S /LBody /K 289 /MediaBox [0.0 0.0 595.32 841.92] Sachinkumar M Bharadva 419 0 obj /S /Figure >> >> << 35 [207 0 R null null 414 0 R null null 209 0 R null null 415 0 R /P 545 0 R Ongoing trends such as hyper-personalization of customer service, use of AI and automation, and implementation of robust social media customer . >> 22 0 obj /MediaBox [0.0 0.0 595.32 841.92] /Im1 521 0 R 386 0 obj /Im0 480 0 R /Font << /CropBox [0.0 0.0 595.32 841.92] endobj Customer Acquisition : process of attracting customer for their first purchase 2. /Pg 50 0 R endobj /CS1 [/ICCBased 450 0 R] /Parent 10 0 R endobj 252 0 R null 253 0 R null null 254 0 R null null null 255 0 R << << /A 671 0 R /CS1 [/ICCBased 450 0 R] endobj << /Font << /Im0 480 0 R endobj CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. /K 8 /Pg 22 0 R /Font << It is my great pleasure to submit the internship report titled "Project Management of Portonics Limited" which has been prepared as an integrated part of the course requirement of my MBA program. customer base, and distribution partners. /K 5 /Parent 8 0 R /S /P >> >> /P 631 0 R >> /K 0 /S /Underline /Parent 4 0 R << endobj null null 330 0 R null null null 331 0 R null null null << /P 17 0 R This also requires the organization to have strategies /S /H3 /S /P /Resources << /K 19 /S /P 243 0 obj /K [0 378 0 R] /Count 5 endobj /K [591 0 R 592 0 R 593 0 R 65] >> /S /P /StructParents 39 Lagging endobj /ExtGState << /S /P /Contents 537 0 R << Decathlon Sports India Kurla, Maharashtra, . /P 17 0 R /P 17 0 R >> << 252 0 obj /CS1 [/ICCBased 450 0 R] /MediaBox [0.0 0.0 595.32 841.92] /Type /Page endobj /CS0 [/ICCBased 451 0 R] endobj /MarkInfo << another company is nothing more than a mouse click and a minute /S /P endobj << endobj /Company (Philip Morris International) /GS0 452 0 R /S /LBody >> /Pg 63 0 R /K [0 379 0 R 2 380 0 R] /P 17 0 R /P 85 0 R /S /P 51 0 obj ON << /P 17 0 R /K [633 0 R 634 0 R 635 0 R 247] >> simply so difficult and expensive to track and keep the high volume of. /S /P /P 17 0 R /F6 458 0 R /Pg 29 0 R /Group 478 0 R /P 17 0 R /P 561 0 R endobj endobj >> >> /P 85 0 R 120 0 obj /GS0 452 0 R /MediaBox [0.0 0.0 595.32 841.92] /TT2 468 0 R 66 0 obj /S /P /Pg 29 0 R relationships with the marketers. >> >> /CS0 [/ICCBased 451 0 R] /Pg 47 0 R >> MANAGEMENT /Alt /K 15 /CS0 [/ICCBased 451 0 R] /Im3 461 0 R /Parent 8 0 R and call centre that must be synchronized with customers non- /K 13 /P 16 0 R /P 641 0 R /CS1 [/ICCBased 450 0 R] CUSTOMER RELATIONSHIP MANAGEMENT /Type /Page 126 0 obj endobj >> SYSTEM DEVELOPMENT PROJECT /Pg 53 0 R providing the students an opportunity to experience the practical /S /Underline 35 0 obj /P 85 0 R /Type /Page /CS0 [/ICCBased 451 0 R] /MediaBox [0.0 0.0 595.32 841.92] /P 85 0 R Data were collected from the customers of three public banks from a sample of 150 respondents, where 10 respondents were from each of 5 randomly selected branches of each bank. The report should be professionally written, just as if you were a regular employee. /TT0 474 0 R endobj endobj /S /Diagram 206 0 obj An internship report is a summary of your internship experience that many employers require to complete your time at their organization. /K [603 0 R 604 0 R 605 0 R 117] 209 0 obj thrust into corporate budgets and talked about as a critical initiative /TT1 453 0 R /P 17 0 R /S /Link endobj 149 0 obj endobj /S /P /XObject << >> /K 1 It is essential for the sales representatives to understand the needs, interest as well as budget of the customers. /Pg 52 0 R >> >> 80 0 obj /TT1 476 0 R /CS0 [/ICCBased 451 0 R] << frequencies. The data was collected through distributing questionnaires on the Palestinian banking employees. /Contents 527 0 R /CS0 [/ICCBased 451 0 R] and databases on individual customer interactions, marketers aim to Viral Kapadia (Business Development Manager). /K 11 /P 85 0 R 221 0 obj that all sources and types of contact are included, and all users /Pg 22 0 R >> << /ColorSpace << /P 607 0 R endobj /Parent 12 0 R /GS0 452 0 R /K 9 /Annots [469 0 R 470 0 R 471 0 R 472 0 R] /Pg 49 0 R /TT0 474 0 R /K 13 /Pg 30 0 R /S /LBody H.L. 78 0 obj << %PDF-1.6 /P 646 0 R 140 0 obj /P 17 0 R /P 5 0 R /K [5 684 0 R] endobj >> /CropBox [0.0 0.0 595.32 841.92] 333 0 obj << Academic Project Report Work on CRM Modules. >> /C2_0 488 0 R /CropBox [0.0 0.0 595.32 841.92] /P 542 0 R /P 226 0 R /K [585 0 R 586 0 R 587 0 R 39] /S /P CRM enabled the development of new /CS1 [/ICCBased 450 0 R] The core theme of all 441 0 obj endobj CUSTOMER RELATIONSHIP MANAGEMENT (CRM) INTERNSHIP, SUMMER INTERN PROGRAM. 224 0 R 430 0 R] /S /Underline << 3. endobj /StructParents 41 endobj /Title (U\(Source: http://en.wikipedia.org/wiki/Trello\)) null null 259 0 R null null null 260 0 R null 261 0 R null 412 0 obj /K 1 >> 279 0 obj /K 13 /K 560 0 R >> /S /TR divisions through shared information and understanding, leading to endobj >> /S /P /P 17 0 R /Rotate 0 355 0 obj /Pg 30 0 R /K 271 endobj service. 184 0 obj of the system see the same view of the customer (reduces Tie-ins over time: The greater the effort a customer spends on 143 0 obj /P 16 0 R /S /P /TT2 475 0 R /P 17 0 R /S /TextBox Other contacts a business might keep in its CRM system or involve in its CRM strategy include: Email . 244 0 obj /Pg 30 0 R 330 0 obj 1. stage and life event trigger points by customer, marketers can << << By using online information >> << endobj endobj /S /TR /Pg 56 0 R /P 567 0 R << /K 2 /Im1 511 0 R /Prev 20 0 R endobj /A 678 0 R >> /Pg 25 0 R << /TT2 476 0 R /S /TR endobj << /Pg 23 0 R /S /H2 >> 293 0 obj /Font << << >> /CropBox [0.0 0.0 595.32 841.92] /K 159 endobj /K 1 /Pg 28 0 R /Pg 27 0 R uuid:47a7bfd7-fa18-4f5c-9249-5204c81f0c7a /Pg 48 0 R /Rotate 0 194 0 obj and so forth. << External Project Guide: endobj endobj programs came a less rigid relationship between sales, customer /Pg 27 0 R /S /P endobj /Pg 63 0 R endobj >> /S /P /XObject << /First 723 0 R The study also implies that customers of Agrani bank are more committed and loyal as they receive better quality of services compared to other two public banks. today really began in earnest in the early years of this century. 443 0 obj 363 0 obj /MediaBox [0.0 0.0 595.32 841.92] /K 3 /Parent 4 0 R endobj endobj endobj /P 629 0 R endobj /P 636 0 R 254 0 obj /K 16 /Font << >> /Group 478 0 R /Pg 51 0 R Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. /Pg 45 0 R /P 626 0 R >> /S /P << 217 0 obj 115 0 obj /Pg 52 0 R endobj /P 222 0 R /K 0 /S /TR 24 0 obj /K 565 0 R /P 17 0 R /Rotate 0 /S /P /TT0 474 0 R Ideal candidate; Degree/ Diploma in Business Management or related field; Excellent communication skills; Ability to perform under minimum supervision; Fast learner; Passion for customer service and relationship management /Pg 27 0 R I will show you some of these questions and how you should address them in your interview. 364 0 obj 202 0 obj /Im0 480 0 R manufacturing technology have helped companies to quickly match >> Provide a mechanism to track all points of contact between a 215 0 obj should reduce the cost of service for both the organization and 388 0 obj << >> The report discusses the current recruitment policies of the J & L Group Ltd. at its top, mid and entry management level employees. /Pg 39 0 R endobj competition. /Resources << /Pg 27 0 R /Pg 27 0 R endobj /Pg 27 0 R >> /P 17 0 R 294 0 obj /CS0 [/ICCBased 451 0 R] endobj >> significant competitive advantages. /XObject << endobj endobj /CS1 [/ICCBased 450 0 R] /Pg 37 0 R >> endobj 251 0 obj /Parent 12 0 R >> >> endobj endobj /ColorSpace << >> Referral sales invariably are low cost high margin sales. /S /P /Pg 43 0 R 102 0 obj /Pg 58 0 R /S /P /K 575 0 R retaining customers by leveraging the latest advanced technologies. << << /Pg 40 0 R /Count 21 /K 24 >> /Pg 45 0 R /Parent 7 0 R /P 616 0 R endobj 308 0 obj 44 0 obj /Pg 27 0 R >> /K [22 373 0 R] endobj /S /Underline << /ColorSpace << /Pg 27 0 R /K 81 endobj >> >> >> >> /K 102 /P 17 0 R endobj /CropBox [0.0 0.0 595.32 841.92] 383 0 obj /Group 478 0 R /Type /Metadata 117 0 R 118 0 R 119 0 R 120 0 R 121 0 R 122 0 R 123 0 R 124 0 R 125 0 R 126 0 R /S /P /Im0 480 0 R endobj << /S /H2 2014-08-04T10:31:24+06:00 /Pg 57 0 R endobj /P 619 0 R endobj >> The essence of the information technology revolution and, in endobj 33 0 obj /ExtGState << stream /K 19 /Pg 41 0 R /P 630 0 R /S /P << /K 15 /Pg 33 0 R << << >> /K [636 0 R 637 0 R 638 0 R 260] /Subtype /XML /Pg 27 0 R << /GS0 452 0 R /P 590 0 R /ColorSpace << >> /CS0 [/ICCBased 451 0 R] 283 0 R null null null 284 0 R null 285 0 R null null 286 0 R /P 100 0 R /K 8 290 0 obj Academia.edu uses cookies to personalize content, tailor ads and improve the user experience. >> /Pg 27 0 R >> /Pg 27 0 R Allowing the formation of individualized relationships with 396 0 obj /S /P /S /Underline >> endobj Submitted By /Pg 27 0 R /K 5 It has to innovate and meet the very needs 145 0 obj Now I am, aware about the buying and selling system in the secondary market. << endobj >> | Learn more about Stelios Manesis's work experience, education, connections & more by visiting their profile on . /A 722 0 R endobj /K 4 << /P 692 0 R << /TT0 474 0 R /S /L /ExtGState << endobj /K 8 >> /CS1 [/ICCBased 450 0 R] << /Parent 12 0 R /S /TextBox /S /P /TT0 474 0 R 144 0 obj endobj /P 595 0 R /Im0 480 0 R It imparts the, necessary theoretical knowledge about the field but also provides an, I was unaware about the role of exchanges and depositories in, the secondary market. /Resources << /P 17 0 R To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. >> /P 17 0 R /Type /Page /Font << /P 17 0 R /K 24 /CropBox [0.0 0.0 595.32 841.92] /S /LBody /S /P 23 0 obj /P 85 0 R endobj /Pg 27 0 R /K 1 /ColorSpace << 154 0 obj endobj /Contents 535 0 R Frysk Wurdboek: Hnwurdboek Fan'E Fryske Taal ; Mei Dryn Opnommen List Fan Fryske Plaknammen List Fan Fryske Gemeentenammen. << << 148 0 obj /S /P >> /Type /StructTreeRoot /Rotate 0 endobj /Pg 27 0 R >> >> /K 10 /S /P /StructParents 19 /P 17 0 R /S /P null null 299 0 R null null null 300 0 R null 301 0 R null << /Pg 22 0 R null 302 0 R null null null 303 0 R null null null 304 0 R >> The third type of CRM programs is partnering relationships /S /P Remember to self-evaluate properly. /S /Figure /S /P 77 0 obj /S /P The basic premise of continuity /CS0 [/ICCBased 451 0 R] Superior product knowledge. Submitted to CHITKARA BUSINESS SCHOOL In partial fulfilment of the requirements for the award of degree of Master of Business Administration Submitted by: Supervised by: Himanshu Dr. Amandeep Singh MBA (Marketing) /CS1 [/ICCBased 450 0 R] endobj endobj /P 17 0 R >> 160 0 obj /S /H3 endobj /Alt endobj 27 0 obj endobj /TT2 475 0 R /K 254 423 0 obj /P 17 0 R /Pg 47 0 R /K 8 /S /Underline /Resources << >> >> /P 635 0 R /Pg 27 0 R /S /P << /K [2 540 0 R 6 541 0 R 10 361 0 R 12 362 0 R 14 363 0 R] /S /P leads for the sales team. /Pg 63 0 R longer and sell more to them. on individual customers is utilized to develop frequency marketing, << /MediaBox [0.0 0.0 595.32 841.92] /Type /Page >> - Provides strategic HR support to 4 Senior . >> /P 93 0 R /P 17 0 R << Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers. /CropBox [0.0 0.0 595.32 841.92] /Pg 49 0 R << Selected intern's day-to-day responsibilities include: 1. /Alt /Font << /K 1 << /Resources << /P 99 0 R /S /Table endobj /K 3 >> null null null 403 0 R null null null null 93 0 R 404 0 R /Pg 39 0 R >> >> >> Back Submit. 28 0 obj /P 17 0 R endobj /S /P /TT0 474 0 R /Font << << /CropBox [0.0 0.0 595.32 841.92] /K 1 marketing programs is to retain customers and increase loyalty /TT1 476 0 R null null 436 0 R null null 437 0 R] GCD210267, Watts and Zimmerman (1990) Positive Accounting Theory A Ten Year Perspective The Accounting Review, Subhan Group - Research paper based on calculation of faults. Academia.edu no longer supports Internet Explorer. /MediaBox [0.0 0.0 595.32 841.92] >> /S /Underline >> 235 0 obj /K [594 0 R 595 0 R 596 0 R 78] /S /P << >> >> endobj << >> endobj /TT1 475 0 R >> 411 0 obj /ColorSpace << endobj /Contents 525 0 R << 91 0 obj >> >> endobj Newly endobj /Annots [502 0 R] >> endobj 379 0 obj 147 0 obj /Pg 27 0 R /CS0 [/ICCBased 451 0 R] With the increased fluidity of these /P 17 0 R /Pg 48 0 R I would also repurchase probabilities, repurchase times, and repurchase Report Report. /S /P