Kendall's Edit; . Ps, thanks for cute stickers which I get with my shipment. I live in London and need to send back my order but your instructions dont say that a proforma invoice should be attached to the outside of the box. These tasks include: - Helpdesk live chat support for technical issue (follow the manual) - Promotional giveaway and resolvent procedures. Overnight shipping is available for $20. Please email us at customercare@mytheresa.com So thank you Jacquemus!!! The Purse is quite nice but it was shipped in a cotton bag in a Carton. I ordered the Nike collection and had no news for 4 weeks but since they said they had delays I did not worry. Lists Featuring This Company Shoes Companies Those fees can only be paid in cash. 2023 Trustpilot A/S. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The delivery was made very quickly and arrived in very good condition. I originally tried to buy a bag on the site and it wasnt going through, like the site was broken. Thank you very much.I especially loved the packaging- as always :). Also the condition of the leather was really bad. Ive ordered a top from the site last year and had 0 issues. Coinbase customer service number. I cannot track my order and furthermore they delay it more than it should alwayss. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. was ok but the delivery with UPS was HORRIBLE. I am always extremely pleased with all the items I have ordered. Shift schedule availability from 8am -6pm in your local time zone. The return process was perfect and easy! Will definitely order again! So thank you Jacquemus!!! When it arrived although beautifuly wrapped and packaged I was so disappointed of how small it was. The pants were the perfect color, fit well and well made! Bright primary and pastel colors and inventive geometric cuts feature in the label's signature asymmetric crop tops, oversized trousers and overcoats, colorblocked knits, and futuristically shaped dresses. Thank you! Companies can ask for reviews via automatic invitations. Much better of you used dhl not ups. Received the order but the box looks like its thrown somewhere. Pretty things in your Shop Jacquemus is great!!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. A little bit sad, that you cant reservate an item for a period of time when you adding it on cart, because someone can just be faster then you and get it before you do. The return process was perfect and easy! Quality is great! Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. FWRD Customer Service. I purchased a bag (Le Chiquito Moyen) recently from the website and it came with huge creases so i was looking for a refund or exchange but ive sent both an email and the contact form, neither to which they have responded to. From the package to the product. Jacquemus's new take relies a lot on dramanot just of the unmatchable set designbut of volumes and precarious straps and cinching that may not translate as easily into a real life away from the. I cant even use it. 1-888-550-9675. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. But obviously they have some customer service issues at the moment. I loved the bag, it's great, and super fast delivery, thank you. Date of experience: 19 January 2023 MO Ordered a bag and returned it. Shoulder-baring dresses, strappy sandals and accessories are designed to whisk you off to the south of France. Got this a gift for my wife, she fell in love with it! Very clear navigation and easy check out experience. The quality of Le Grand Bambino bag is amazing. It comes with a sturdy box, safe for international shipping, the clothes is kept in a dust-bag with a collection sticker gift. My order arrived in no time and im super happy! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Hey, I was wondering if anyone has had any luck contacting Jacquemus customer service. My order arrived in no time and im super happy! It will consist of art and design, itt will have I am still waiting for the product and I have not received any email when they will send to me . + Advancement opportunities - 80% of our frontline leaders have been promoted from within. Jacquemus Shop now Gente Roma, a place to be, a place to get inspired #genteroma slide 6 to 7 of 5 Free shipping only for logged in customers for orders over $ 600 Shipments within 24/48 working hours from receiving the order confirmation Free return only for online orders Within 14 days of receiving your order with our DHL courier Secure payments The order arrived on time and every item came very well packed. Anyone can write a Trustpilot review. Press question mark to learn the rest of the keyboard shortcuts. Even though the shipping was super fast, the cap i received unfortunately is not properly black. Buy Jacquemus bags and get Free Shipping & Returns in USA. Users can call our helpline number to resolve their crypto related ptoblems quickly. I love jacquemus and its style and the quality is on top! She is in love with them. Because of this I wouldnt order again.. It wont even fit a card in there. Thank you note, stickers, and the dust bag were a welcome surprise! I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. When it was delivered I wasnt home. Location: Remote live chat job, work online anyw in the world (United States preferred). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The material is great, the fit is great, so pretty. We offer free 2 day shipping on all US orders. Received the order but the box looks like its thrown somewhere. I love Jacquemus company with its amazing product. This is unacceptable. Users can call our helpline number to resolve their crypto related ptoblems quickly. Verification can help ensure real people write reviews about real companies. I received my parcel late and it then ruined a gift to someone. The order arrived on time and every item came very well packed. It was packed like a present: in beautiful paper; personal letter; with a package bag and as extra some stickers. When I enter on my account, in the status of my orders I can't see which of them have been returned. Jacquemus' skill at infusing innovative shapes with an irrepressible sense of youth and femininity has won critical acclaim as well as a devoted following: the designer is the winner of a special jury prize from LVMH in 2015, and a finalist for the group's Prize for Young Designers the year before. Worldwide Shipping. Everything was amazing. Reddit and its partners use cookies and similar technologies to provide you with a better experience. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. Its just that they grew so fast and I think they were taken aback from all the success. From the package to the product. Coinbase customer support number is online now. In addition, the fact of sending us a little booklet I find it super cool. Love the quality & style of the hat & quick delivery! Find out how we combat fake reviews. Wanted to give 4 stars, but then I realized that this form is not in English :)When I placed my order, something went wrong with the payment. This is unacceptable. Sizing is great, the quality is superb and I will certainly reorder from the website. Quality is great! There wasnt add a box for the purse. Press J to jump to the feed. Anyone can write a Trustpilot review. The quality of Le Grand Bambino bag is amazing. Create an account to follow your favorite communities and start taking part in conversations. Jacquemus Small Le Porte Azur Leather Crossbody Bag $375.00 ( 1) Free Delivery Jacquemus Le Pitchou Circle Neck Pouch $305.00 Free Delivery Jacquemus La Maille Carozzu Stripe Hooded Oversize Wool Blend Sweater $468.00 (40% off) $780.00 Free Delivery Jacquemus Le Carre Rond Leather Card Holder $400.00 Free Delivery New! Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. Training: 11 weeks, Monday-Friday. I ordered the Grand Bambino bag. Customer Service; Wish List; Call Us +1 877 678 9627. customercare@net-a-porter.com. The rep immediately refunded me and I received an email with confirmation of the refund, funny enough, they replied to my email I originally sent to them requesting an update on tracking. Two days later I received my tracking and got my packages. Because of this I wouldnt order again.. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! But it didnt have any dimensions or photos with a model holding it in order for us to understand its size. . I ordered the Grand Bambino bag. I ordered the wrong size and had to return the item. The attention of detail with my order was exceptional. Outstanding Customer Service! Because of this I wouldnt order again.. In addition, the fact of sending us a little booklet I find it super cool. I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) I spoke to someone(it sounded like these people were working out of their house or something, lots of talking and noise in the background) the customer service rep said that the bag was out of stock when I ordered it but the site did NOT say that, they said they tried to call me(since when does any website, especially one in a different country call a customer?) but I didnt answer, obviously a lie but I didnt want to argue cause I wanted my money back. and the service is great and shipping is fast! Its disappointing what a mess this company has become, not a good look. Fabulous Quality and Design! I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! I talked to them on WhatsApp and they answered immediately and said it was still processing but got me a coupon of 100 euros. 2023 Trustpilot A/S. For more information, please refer to our customer care page. Everything was amazing. ;). The packaging, payment, etc. please contact customer service within 60 days of purchase. United States. It goes against our guidelines to offer incentives for reviews. Find out how we combat fake reviews. was ok but the delivery with UPS was HORRIBLE. They basically lied and said that they tried to call me to let me know the bag was out of stock but I didn't answer. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The packaging, payment, etc. Very helpful customer service. What we offer: + Competitive hourly rate of $16/hour. Thank you for the fast delivery. Beautiful design.Thank you so much for adding beauty in our lives and this world. . - Reliable internet access for 4-hour periods of time. For spring 2022, he played with the shapes of scuba gear, cutting and winding unitards and. | Read 41-60 Reviews out of 545 They also gave me. designers to increase customer base. . We use dedicated people and clever technology to safeguard our platform. Because of this I wouldnt order again.. Companies can ask for reviews via automatic invitations. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. Incredible quality, lots of compliments. Please send an email to customercare@jacquemus.com or call +33 (0)1 86 47 80 99 from Monday to Friday from 10:00am to 1:00pm and from 2:00pm to 9:00pm, Saturdays from 10:00am to 1:00pm and from 2:00pm to 6:00pm CET Newsletter Customer Care Contact form Country english Metropolitan France (EUR) JACQUEMUS 2022 Location Metropolitan France (EUR) Terms and conditions apply, Shop from over 500 of the world's finest luxury designer brands & be dressed for any occasion, Saudade asymmetric draped woven mini dress, Espelho gathered cutout stretch-jersey mini dress, La Maille Neve cropped brushed stretch-knit cardigan, Cutout draped stretch-twill mini shirt dress, Amaro cropped draped cotton-blend poplin shirt, Espelho twisted stretch-jersey midi skirt, Espelho cropped asymmetric stretch-jersey bandeau top, La Maille Neve cropped brushed knitted cardigan, Le Chiquito Moyen croc-effect leather tote, Concha embellished one-shoulder ruched striped seersucker top, Neve cropped brushed stretch-knit cardigan, Bando cropped button-embellished ribbed-knit cardigan, Espelho cropped cutout stretch-jersey top, Le Chiquito Long croc-effect leather tote, Ascu cropped one-shoulder ribbed linen-blend top, Concha cutout striped ruched seersucker midi skirt, Cropped one-shoulder striped seersucker top, Asymmetric embellished cutout stretch-jersey midi skirt, Pralu cropped embellished ribbed-knit top, Le Bisou Bandana printed cotton-poplin shoulder bag, Concha cutout striped seersucker midi skirt, Cropped tie-detailed organic cotton-jersey top, Maraca cutout stretch-cotton poplin shirt, Le Foulard Lamba printed cotton and silk-blend pareo. Find out how we combat fake reviews. 1. I love your collections every year. I loved the bag, it's great, and super fast delivery, thank you. I will never ever buy anything from them again. To find out more and learn how to opt out, please visit our Cookie Notice Founded Date 2009 Founders Simon Porte Jacquemus Operating Status Active Company Type For Profit Contact Email boutique@jacquemus.com Phone Number +33 1 77 35 10 75 Jacquemus is a French brand that offers womenswear, shoes, and accessories. I am very happy with my purchase! Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Everything was amazing. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Incredible quality, lots of compliments. Le service clientle rpond toutes vos questions du lundi au vendredi, de 10h 13h et de 14h 21h, et les samedis de 10h 13h et . And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. and the service is great and shipping is fast! It was it left to sit in the pouring rain. Im a big time jacquemus fan and have been for years. I loved the bag, it's great, and super fast delivery, thank you. The website is very userfriendly, I found everything great. I received mine within 2 days of ordering and I live in Canada! And then I received my scarf .. wonderful. If you are not getting responses or your item hasnt shipped after a long period of time, call them. and the service is great and shipping is fast! Find out how we combat fake reviews. What should i do. They implanted new logistics and all so the problem must come from that. Find out how we combat fake reviews. When it was delivered I wasnt home. The PRODUCT IS AMAZING! I also just saw a post on Twitter of Jacquemus himself dancing at a party so Im extra pissed lol. I'm now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. Verification can help ensure real people write reviews about real companies. NET-A-PORTER Premier For customers based in New York City, and selected areas* of New York and New Jersey, our NETAPORTER Premier team is at your service from the moment an order is placed until it arrives at your door. I ended up ordering from FarFetch and the bag will arrive Tuesday. Overall it was great! Im now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. After 60 days, we will attempt to assist with repairs and/or obtaining . Love the quality & style of the hat & quick delivery! Much better of you used dhl not ups. The quality of Le Grand Bambino bag is amazing. Fabulous Quality and Design! By the time I got home it wasnt there. Delivery service was also excellent and I was able to arrange pickup from my door which was helpful with a busy schedule. Received the order but the box looks like its thrown somewhere. Also, Simon is on holiday. Fabulous Quality and Design! Delve into our exclusive selection of designer must-haves. It was my first time buying at JacquemusIncredible product,expensive,yes,but the quality is worth it. Everything was amazing. I contacted customer support and they acknowledged that it should have come with a dust bag, but they did not offer to send me one to resolve the issue. It was it left to sit in the pouring rain. $25 - $35 per hour | Online/Remote Position | Flexible. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They where very helpful great experience with them. The packaging, payment, etc. Anyone can write a Trustpilot review. From the package to the product. your website is fancy and super cool but the thing is there are some difficulties on sorting, filtering, etc. I love JACQUEMUS! Anyone can write a Trustpilot review. Initiative 1: Creating Jacquemus' first physical store in Paris. On the other hand the packaging experience, delivery and quality of the handbag was 10/10.If they work on their customer service a little bit more, I'm sure they will become a 5 star company. Please enter the details of your request. The refund was almost instant, but I originally placed via paypal. It was left on my porch in the pouring rain for two days. Select a Default Payment Method. Buy collage-effect dresses and separates online now at NET-A-PORTER. Date of experience: January 24, 2023. Contact Us - Address, Email & Telephone - Farfetch Contact us Customer Service Email service hours Monday to Friday: 24 hours a day Saturday and Sunday: 8am to 3pm EST Phone service hours Monday to Friday: 8am to 9pm EST FAQs Find the answers you need in our FAQs We'll be in touch soon I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. I think they assume people wont call and they will just keep your money. Also this is summer and in France, and it is like no mans land, lol its always hard to reach someone during that time. Full-time - Part-time - Temporary -Contract. - 10 Hour availability per week. We also ensure all reviews are published without moderation. This was my first and what I consider test purchase, I can positively say I will be ordering from Jacquemus again in the future! Jacquemus customer service . I am very happy with my purchase! The website is very userfriendly, I found everything great. Here are 8 tips for writing great reviews. Incredible quality, lots of compliments. Does polene has a us number (really asking :) I know they are more low cost that him but still)? I was definitely going to get another one as a gift but I wont, the size is very small especially for its price. Everytime Ive ordered something, it has arrived very quickly despite being told of high demand. Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. Privacy Policy The ordering was easy and the quickness of the shipping was amazing. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Really poor ordering from France to the UK. Beautiful experience! Verification can help ensure real people write reviews about real companies. All rights reserved. I love your website design, I love your brand. After ordering I received a confirmation email and the site states there would be delays. Do you need help? When it was delivered I wasnt home. The order arrived on time and every item came very well packed. Also the shipping although very fast had a high price. Very happy with what I ordered, the packaging was cute, love the stickers and little thank you card, also the fact that not only do bags get dust bags, but clothing pieces do as well! I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. LE PAPIER Signature handbag - Structured water-repellent nubuck bag - Reinforced handle - Magnetic flap closure - Long removable strap - Engraved lobster clip - Interior pocket - Gold metal logo and hardware - Fully lined in cotton - Dyed. De la navigation simple sur le website, a la qualite du produit en passant par un service client impecableNothing to say but thank you and cheers! Will definitely order again! Love you. 2023 Trustpilot, Inc. All rights reserved. All rights reserved. You can also place your order with our team on the phone. Suggested companies are based on peoples browsing tendencies. I love JACQUEMUS! This is unacceptable. Ive bot a hat and it has such soft material and vivid colors that now we are arguing with my daughter who will get it . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. then delayed it even more by not contacting UPS quick enough. Received the order but the box looks like its thrown somewhere. I loved the bag, it's great, and super fast delivery, thank you. Shop with us and discover why Mytheresa is your final destination for online shopping for women. It goes against our guidelines to offer incentives for reviews. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. + Medical, dental and vision benefits; EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland. Customer Care; Track an Order; Create a Return; FAQs . was ok but the delivery with UPS was HORRIBLE. It was left on my porch in the pouring rain for two days. Customer Service Representative REMOTE (US) SERVICE DELIVERY WORK AT HOME (US) FULL TIME SupportNinja is a new kind of BPO. I love your collections every year. The shipping is fast, no custom clearance hassle because everything has been paid and taken care of. Outstanding Customer Service! They had 150 employees at the beginning of 2022 and now have more than 500. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. Thank you for the fast delivery. The bag is okay but a bit dusty and dirty. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation . Please note: the items in your shopping bag may be deleted if you change your region or your delivery destination. My order arrived in no time and im super happy! It was left on my porch in the pouring rain for two days. It makes sense why someone returned it after removed tag of the item. I ordered the wrong size and had to return the item. The packaging, payment, etc. The quality of the print is not acceptable for a t-shirt that retails for 170.Also, the size of the print should be larger on the larger sizes, otherwise it ends up looking way smaller than the Small and Medium sizes.Unfortunately I will return it. Help us Improve. It is not easy to find what I'm looking for and to sort them by price, etc.. Well I ordered the Le porte trapezu wallet. I could find the contact number only from the cached page found in Google. When it was delivered I wasnt home. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Contact them on WhatsApp, they always answer. We also ensure all reviews are published without moderation. Shop the best in modern womenswear with the most recent collection from Jacquemus. Easy to arrange refunds etc. . This is unacceptable. With the pandemic, more and more people are shopping, entertaining, and simply being home has created a unique live chat job position that is well suited for interpersonal savvy applicants with . My experience was amazing! For questions, discussions, and news about handbags and the fabulous designers who make them. I love that it was delivered to me super fast! Jacquemus is one of my favorite companies for how chic, effortless, and fun it ismy lifestyle is similar to it!I will continue shopping sspeciallyleather goods, accessorie,s and denimI i would like to try their shirts but wherI I am scared thaI I won't take care of them correctly.