Called back for refund. We're not refunding money at this point,'" Cormier said. View Levi's Stadium Ticketback Terms. I agree. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. I lost my tickets. Refund peoples money. So is Amazon, but they can cancel orders and issue refunds. I got real sick and cannot go to the concert I need to possibly get reimbursed please. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. $868.64 is a lot of money especially now to just throw away. Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. Putting the money back in StubHub's money-back guarantee. I just hope I get my money refunded. I called stub hub because my brother got the wrong seats for a concert. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. You will enter your community username and new password and done! Is Beyonces Tour Another Dynamic Ticket Price Mess? What are you going to do to help your customers? This is pure fraud. If my ticket was valid I WOULD HAVE USED IT. Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. Second package was never able to contact anyone to reroute as address was incorrect. Everything Everywhere All at Once Sweeps Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. 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No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. Get the latest news on COVID-19 delivered to you. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. I would like my money back due to a postpond concert hours before the concert. I wish I found this website earlier. Horrible company. Then over night, we lost our jobs and the shows were all cancelled. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. Also, awfully bold of them to assume I would want to purchase through them again. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? They said if I disputed it with my CC company they'll cancel my account with them. When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. StubHub will contact you as soon as possible. All of our tickets were void, fakes, frauds. "We were only allowed 120 percent credit toward future concerts, not refunds.". We're not refunding money at this point,'" Cormier said. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. "I finally got a supervisor on the line and he said 'No. I tried transferring through Wells Fargo and they didn't let me transfer. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. Was there fraudulent activity with my tickets ? I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. I was not able to enter the concert . be around to get first dibs at floor seats, on 09/20/2012 I went They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. I do NOT want a coupon I want my money. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. to see the game on TV? Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? Any good news for refund for us regrading clear actionable step to get Coachella refund? A lot of tickets sold on stubhub are individual people. StubHub will contact you as soon as possible. I called immediately but received the same reply, "No refunds!" As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. Part of my frustration is money lost but it's also abt the integrity of the company. Massachusetts has clear rules on returns and refunds. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. Needless to say, this concert never happened. No where did it say there is 15% charge. Otherwise you will receive a voucher for 120% of your purchase price. Even though I didn't get a reprint it was still great. FRAUDULENT COMPANY!!!! Check the StubHub Help Desk They had me wait 3 hours to tell me to go scratch. StubHub is taking a lot heat over the policy. I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). Is Beyonces Tour Another Dynamic Ticket Price Mess? I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. By clicking Accept, you consent to the use of ALL the cookies. The 3 tickets totaled close to $600. and did I get a refund?!? "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". Major League baseball canceled the game and StubHub changed its policy. So people can't just change their mind last minute or have access to the tickets and then try to get a refund. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. I contacted Stubhub and they refused to refund my money. Contracts are contracts. I just bought a parking pass for an event. I will never use stub hub again. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. Their poor customer service folks! If you want your refunds, go through your credit card companies or banks. Wrong seats. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. If you call Stubhub they insult you and treat you like crap. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. The tickets are wrong ones worth $148 each!! As pointed out by @don_shano, this is. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. It . StubHub won't refund my money. I'm not paying $176 when stub hub messed up my order. Read this advice or complain & cry later on.. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. The parking pass was sent to me with in 5 mins. Too many other competitors out there doing it differently. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. However, if it's not in your name you can't get this done. So you don't think it's possible the original buyer got refunded and we just don't know about it? As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. The cookie is used to store the user consent for the cookies in the category "Other. 4.6.2020. StubHub itself admitted no wrongdoing in the settlement. So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. Highly dussapointed. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. Read the full policy. I am quite dissappointed. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. "These consumers made a deal with StubHub," he said. They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! Never Again. They sold me 2 non-existing tickets and even admitted it by email. I WILL NEVER USE STUB HUB EVER AGAIN. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. StubHub is a ticket resale and exchange service. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. 5 days later after i printed the tickets and submitted payment, the seller can change his or her mind at anytime? Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. StubHub Return Policy [Quick Information]. As your event is postponed you are in limbo. Checked my status for my refund on two events. I would advise taking this route to get resolution from StubHub. They told me their tech would review it. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? "A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. Customer service all the way to your seat, 2000-2022 StubHub. Nobody will know until game day. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. However, StubHub offers a refund. Worst Ever. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. Obviously the concert was canceled and I would like my money refunded. I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). Bought tickets, they had an issue with the address during shipping and returned my tickets. They bought tickets with promise of money back if the event does not occur. Said cancellation was glitch. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Save my name, email, and website in this browser for the next time I comment. IndustryLegalTop Story Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. There were several other people at the event that had the same problem. This comes as the UKs Competition and Markets Authority (CMA) confirmed last month it proposes to accept a series of promises from the companies, which would include selling off all of StubHubs business outside North America. But by the end of March, refunds were suddenly gone. Will never use Stibhub again unless I get a full tefundk. StubHub changes its refund policy during COVID-19 pandemic, how you can still get your money back May 20, 2020, 3:42 PM 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker. Are you kidding me really!? This is so wrong in so many ways yet I don't have a leg to stand on. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. Now what? How is this legal for them to keep MY money? So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. 01-30-2021 01:41 PM. Wow. These people are entitled to their money back.". Last Updated on June 24, 2020 by Dave Clark Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. Tap Tickets in the navigation bar at the bottom. So I would like a refund for the pass that was never sent to me. I don't know how your company seems to think that 120% is of equal value or better. And if you work in corporate you know that everyone has a boss except the CEO. Is there any way I can confirm that my Stubhub QR codes are still good? It started giving credit instead: a voucher worth 120% the ticket price. However you may visit Settings to provide a controlled consent. "We were only allowed 120 percent credit toward future concerts, not refunds. I am beyond angry and disappointed. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. Called back for refund. I was able to receive a refund but we all know that does not help. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. Stub hub wants me to spend $200.00 for a transfer fee they say I will get back with the Full refund How can I spend money to get My money back when we lost our jobs? what should I do? On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. What about Canada? You will enter your community username and new password and done! In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. That is a great question. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. BOSTON . I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. Cops said to all the r maiming people that we would get our refunds back! We were so excited to go together and experience this momentous event! Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. I will never use StubHub again. I was told at the door stub hub does this frequently. Terrible customer service. Never use stubhub again. News Corp is a global, diversified media and information services company focused on creating and distributing . I should be given a refund! Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. You can request a refund from StubHub by email. I am traveling today from Mexico to Madridfor what? I will be putting a hold on my credit card for the tickets and they can fight me. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. The refund will typically process within 5 to 8 business days. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. or Did you buy an excessive amount of tickets? That's literally the only way you can get your money back from these thieves. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. Who should shoulder those cancellation costs? Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. Furthermore, If you have any questions, please do not hesitate to contact us. I just purchased tickets for 352.00 for the Cornhuskers Purdue game. StubHub Refund Ticket by Phone. I immediately called StubHubs customer service since I didn't see a way to cancel the order online and couldn't find the Refund or Order Cancellation policies. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. Tickets were either never delivered or arrived late. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. After the switch, you will enter the email address you use to access the community in order to reset your password. Just notified by email of event cancellation for Atlanta United vs Orlando. >> YOU CANT CHANGE THE RULES MIDSTREAM. I called customer service right away, but they denied a refund. Had I known seller didn't have tix I never would've purchased. It does not store any personal data. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. How Can I Request a Refund for a StubHub Ticket? The game has been changed to Sunday 27th August and we are simply no longer in the UK. Copyright 2023 Xperiology. I listed tickets on Stub Hub for a Broadway show. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. Did StubHub's changed ticket refund policy violate Massachusetts law? So much for the 100% guarantee. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. It reads Refund in Progress. Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. Been on the phone for hours wasted my whole day. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! The 4 tickets were then sold to 2 customers. No longer was it offering full refunds, only a 120. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. Launched in 2013, TheTicketingBusinessNews is owned and delivered by Xperiology the UK-based events, publishing and marketing agency dedicated to sports, arts and entertainment. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund.