Ascertaining the status of an account is the first thing that should be done, especially if the account has not been used in a long time (more than 1 year). These login loops can happen in software or on Microsofts web site in many different locations. Send a test E-mail to the supposed user ID. Aliases are also to be avoided if you want to get to the bottom of things. If you forgot your Microsoft account email address or you signed in and got the error message,That Microsoft account does not exist, we recommend following the steps in this order to assist you with finding your username. If you are trying to sign-in using a Microsoft account, and you receive an error that saysThe Microsoft account you entered does not exist, then this post will help you understand the problem. Attempt logging in with the primary Microsoft ID. Usually this error appears because of a simple typo. Time-saving software and hardware expertise that helps 200M users yearly. If you are having troubles fixing an error, your system may be partially broken. If you are prompted for a product key, see Where to enter your Office product key. It says my account does not exist. Select Reset password below. That Microsoft personal account doesnt exist. Choose from the options provided on why you need a password reset, then click Next. The thing just stops you cold until you satisfy it with a MICROSOFT account, but it won't tell you what a Microsoft account even is. I've also tried an O365 works account I have after . For manual steps or more information, see Reset Microsoft 365 Apps for enterprise activation state. Minimising the environmental effects of my dyson brain. Also, you might have knowingly or unknowingly deleted your Microsoft account. Microsoft doesnt explain that difference very well, or at all. That Microsoft account doesn't exist. If you are having troubles fixing an error, your system may be partially broken. Fix PC issues and remove viruses now in 3 easy steps: prevents you from accessing any Microsoft service, deleted your Microsoft account permanently, Fix Error Code 135011: Your Organization has Disabled This Device, Cant Remove a Device From Microsoft Account: 4 Fixes. Office 2021 all you need to know. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. please check that you have typed your email or username correctly. The error message isnt complete, wed like to see better explanations like this: It looks like theres already a work/school Microsoft account, It looks like theres already a personal Microsoft account. A few months ago I created this account and now it says that it doesn't exist. Instruction to join Azure AD after Windows is already installed are at, Windows 10 doesn't recognize a Microsoft account, docs.microsoft.com/en-us/azure/active-directory/user-help/, How Intuit democratizes AI development across teams through reusability. If you are sure that you had accessed it yesterday or within few hours, then check out the suggestions. Situation: user was signed into the PC with a local user account, created separately from the original @harsh.com .com account, and signed in to M365 w/Microsoft account, but somehow the pesky @harsh.com .com account was present, too. If you have forgotten your username, or you get a message from Microsoft that says that account doesn't exist, use our automated self-help to help you recover your username, and connect you to a support agent if necessary. Tip: This option won't work if you don't have security info set up on your account or if you can no longer access that security info. I have the same headache, but see no solution. Try to work out what type of login Microsoft is expecting (work/school or personal), knowing that should explain the original error message and, hopefully, point to a solution. It then asked me to create a password so I backed out thinking it wouldnt work. A great place where you can stay up to date with community calls and interact with the speakers. I'm sure if I had created a local account it wouldn't have been an issue. I used that email account to create this post. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Tip:Ifthe verification code didnt arrive, readTroubleshooting verification code issues. I know the account is valid because it is the same one I am using in this forum. How To Clear The Cache In Edge (Windows, macOS, iOS, & Android). Now click on "Azure Active directory" you may need to click on "Show all.". My Microsoft account got hacked and they changed my username and password.now it says my account doesn't - Answered by a verified Microsoft Office Technician Follow the steps if youre an admin user to see if the device in question is enrolled; ensure you are aware that the user device is company authorized. It looks like this isn't a Microsoft account. To create a new account, head to Microsofts Signup Page and choose a new account name. That said, if you get a message saying that the Email address is removed for privacy, then you may have an issue with your account, and contacting Microsoft is the only option. She has been the MiniTool editor since she was graduated from university. If you fill in a email address that is connected to a personal account as well as a work/school account, it will ask for what account you want to log in. If your Microsoft account doesn't exist but it does, you might be permanently locked out. I was having issues accessing my work/school account in the Calendar app on Windows 10. 3. Then the Problem was gone on Windows. Dont know if that is the work around..but something clicked for me to get by it didnt recognize me. If you are using Windows or any Microsoft product, you should be able to check into settings to figure it out. I reinstalled the computer, created a local user named "admin", and now, from that account, I'm trying to add another account by going to Settings -> Family & other people -> Add someone else to this PC, where I enter the Office 365 email address as the email address of new user, only to be greeted by this: It looks like this isn't a Microsoft account. In this guide, we will show you the possible causes and potential solutions to this issue. every time I try, I . Enter the email address, phone number, or Skype name you use to sign in then selectNext. This thing does so much stuff that it can't do anything. That is frustrating because the field is required. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. The Microsoft Rewards is supported in your region but for Xbox services your region isn't supported. We were able to add the account under Accounts used by other apps but not as another user of the local machine (error as above), so we could not login as that person. Im attempting to create a new workflow automation which grabs emails with a certain subject line and populates a sharepoint list with them, however when I try to access outlook through power automate, while using the same Microsoft account i am currently logged into, and it throws me the error. Head over to Accounts, then Email & accounts. Im attempting to create a new workflow automation which grabs emails with a certain subject line and populates a sharepoint list with them, however when I try to access outlook through . Learn more about Stack Overflow the company, and our products. How does it not exist when I even have a Facebook account with it? If you try to login with an email setup for either type of account, the user might be asked which account you want to use. To check if the account is still active, visit the Live, Outlook, and Hotmail web pages depending on the type of Microsoft account that you used, and try logging in with the associated username and password. After entering the unique code, you will be able to create a new password and sign in. Here are some of the most common issues reported by users: This article outlines a few steps that the reader should follow to fix this error. If you previously had your account access blocked and now you have access back into your account, you may be wondering why youre still getting this error. When you see the account you're looking for, select Sign in. My answer is to jettison Microsoft for something that works. "+String(e)+r);return new Intl.NumberFormat('en-US').format(Math.round(569086*a+n))}var rng=document.querySelector("#restoro-downloads");rng.innerHTML=gennr();rng.removeAttribute("id");var restoroDownloadLink=document.querySelector("#restoro-download-link"),restoroDownloadArrow=document.querySelector(".restoro-download-arrow"),restoroCloseArrow=document.querySelector("#close-restoro-download-arrow");if(window.navigator.vendor=="Google Inc."){restoroDownloadLink.addEventListener("click",function(){setTimeout(function(){restoroDownloadArrow.style.display="flex"},500),restoroCloseArrow.addEventListener("click",function(){restoroDownloadArrow.style.display="none"})});}. The only valid ways to sign in are by using an email address, a Skype ID, or a phone number registered to the account. A Gamertag is meant to serve as an identity only on Xbox. That should let you at least set up the machine. To access this form, the user must be signed in with a Microsoft account. But, I get a message saying "The Microsoft account doesn't exist. A Microsoft account reset will most times be required but before that, check to ensure that Caps Lock is off because passwords are generally case-sensitive. When I unpack a new unit, I have to start it off with that personal MICROSOFT account which is different from the work-related Microsoft 365 account. The local account isn't looking to a server, if it is domain joined, and it's not looking to Azure Active Directory, if it's joined to a Microsoft 365 account. Microsoft will permanently delete any account which has not been active for the past 2 years. See, Step 2: Check products or services where you used your Microsoft account. "}}],"name":"","description":"A Microsoft account reset will most times be required but before that, check to ensure that Caps Lock is off because passwords are generally case-sensitive. Can't access your account? On the next page, fill out the necessary details. Normal accounts can be used for logging in for one or more services, such as Outlook or Microsoft365. Why is there a voltage on my HDMI and coaxial cables? If the username lookup wasn't successful, for example you hadn't set up or no longer have access to your security contact information, try looking for your Microsoft account username within other products or services that you know are associated withthat account. FIRST: carefully check that the email address is exactly correct. If you arent an admin, see How do I find my Microsoft 365 admin? Do heed the warning, though, that it may delete data (at least on this PC/profile) for the @harsh.com .com account. Using an account name from a different kind of account such as an Xbox, Work, or School account may trigger the user ID error. With the advent of a business choosing to more communications bases online, it helps to improve security and manage devices on the network. Connect and share knowledge within a single location that is structured and easy to search. In-depth step by step guide [with screenshots] Check device enrolment. I've had this Minecraft account for a very long time, but for some strange reason it doesn't work. Did this under Settings gear, Accounts, My Info. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Microsoft 365, Microsoft Office, Microsoft Office for Mac, Office 2021 / Office LTSC, Office 365 /. A Microsoft subscriber may be prompted to try a different email address or register a new one and try again. 4. If you are signed in with your Work or School account, and dont have a license assigned, contact your Microsoft 365 Administrator to get a license assigned. Below is a guide on clearing the cached data on the Edge browser. Below is a more in-depth guide on how to clear cached data on Google Chrome; I have included screenshots for visual context just in case some of the illustrated steps require more of a visual perspective in the form of images. SelectReset password below.Reset password. I cannot install software on my own #$$$%$# computer, because of MICROSOFT. Super User is a question and answer site for computer enthusiasts and power users. I then tried my email and the system worked. You wont be able to access your account, and you will receive this error. {"@context":"https://schema.org/","@type":"HowTo","step":[{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"Visit the Reset your password webpage."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"2. So set up something, even if you have to open a new email account at Outlook.com or aol or whatever else it will take. According to Microsoft Support, you must sign in to your Microsoft account at least once in a two-year period to keep your account active. Everyday Backups - protecting your documents, photos and personal info, Solving Theres already an account Microsoft login problem, Deleting Microsoft accounts gets man two years jail, Rainbow gradient or effect in Office, Word or PowerPoint, Make a transparent shape to mask a photo in Word, PowerPoint and more, Transparency Color problem and fix for Microsoft Office, Beware OneNote .one files as virus carriers. Enter a different account or get a new one" when opening outlook through Power Automate. Microsoft account does not exist error The User ID you entered does not exist, Outlook email doesnt exist Outlook says my account doesnt exist, Microsoft account not recognized Microsoft account doesnt exist but it does. Make sure that the version listed (32-bit or 64-bit) matches your version of Windows. Hi, I am trying to register for AZ-900 exam. Avoid attempting to log in with an Alias. Tip:This option won't work if you don't have security info set up on your account or if you can no longer access that security info. Having the same problem trying to sign in to my microsoft account on edge (ios) to enable sync and getting the account doesn't exist message yet I am signed in to the same account on Edge on my personal computer. I am not using Outlook anymoreOn Mac the Search function also was not working. Madness. We'll ask where you'd like to get yourverification code and selectNext. By the way, I have no idea what I'm supposed to enter in the "Tags" field below. Now click on "All services.". So frustrating. Now, if your account is still active and no restrictions have been placed on it, you should be able to log in successfully. I'm retired and just want to look at the news and leave comments and don't GAF about accounts and signing in and administrators and work/school. I can login into VSTS with my personal Hotmail account but when I try with my works account it returns "That Microsoft account doesn't exist. You only need to follow the steps carefully, and you should be able to sign in to your account again. This software will keep your drivers up and running, thus keeping you safe from common computer errors and hardware failure. Has Microsoft created Schrdingers Login where the customer is in a paradox of quantum superposition? We hope you have learned how to overcome the That Microsoft account doesnt exist error without much issue; if there are still areas of concern or you need more guidance, simply drop a comment, and we will be happy to assist. Cache in the Safari browser stores website data, which can increase site loading speeds. It also occurs when an attempt is made to log into a service using the Microsoft ID associated with a Windows device. I set mine up some time ago, personally, with my aol account. What Is the Difference Between 'Man' And 'Son of Man' in Num 23:19? I expanded on the question, but I'm not sure what other details to give, this is pretty much all I've done. my email address is - ***removed*** ***Personal information deleted by the moderator. Why are Suriname, Belize, and Guinea-Bissau classified as "Small Island Developing States"? If yes, then in order to . Is it possible to create a concave light? No account? Work or school accounts, however, cannot be used to connect to other Microsoft services, such as Xbox. Enter a different account or get Here at Business Tech Planet, we're really passionate about making tech make sense. Instead of being able to set up a computer out of the box with our Microsoft 365 account for work, the system makes us sign in with a MICROSOFT account, which is totally different. We'll ask where you'd like to get your verification code and select Next. When I go to "make a new one", it says that the account already exists and that I should try logging in. So, you might need to create a new Microsoft account. Click on More options, illustrated by three dots. I believe I've got the bottom of it. Trying to sign into a variety of Microsoft services using an Xbox Gamertag is impossible. Your independent source of Microsoft Office news, tips and advice since 1996, That Microsoft account doesnt exist. Thats it for this blog; thank you for taking your time to read our content. I have the same error from the same steps but with a different cause and solution. However, clearing the cached data will help resolve stored data issues affecting account access. This seemed to have created the issue somehow. Microsoft Edge is another popular browser that many users use when they have a Windows computer. I can sign into outlook just fine using my work domain email, but it wont work through power automate. The User does not exist or account does not exist error is usually encountered when a user is trying to gain access to his/her Microsoft account. Thank you for posting to Microsoft Community. Make sure that your email has the correct domain at the end: Try to log in using your old email address or phone number if they were changed, Click on the top left corner where it says, You can see your Microsoft account name under User information or in the. If you are still having issues, try to clear the cached data again; this will help resolve the That Microsoft account doesnt exist error. If you're using Office 365 Business or Enterprise, those revolve around Azure AD accounts, often called organisational accounts or "Work or School account" in prompts. Do not use an account name from another type of account. Asking for help, clarification, or responding to other answers. Key Takeaways How you resolve signing into your Microsoft accountdepends on the type of issue preventing you from signing in. Thanks for contributing an answer to Super User! I just set my Microsoft Edge for email default app after Microsoft sent me pop-up when I tried logging in my Microsoft Outlook. The computer is not part of an Azure AD domain and the accounts are not Microsoft accounts, yet, they can log in straight into the computer. It definitely is an Office 365 account that was being used to log in in the previous computer. I am logged into my Microsoft account on two different tabs but when I go to accept an invite for Microsoft Office 365 family and I go to log in.. My biggest qualm with this entire issue is that I cannot for the life of me get a hold of someone from Microsoft to even talk to about it. Recover your account by requesting a password reset. Once selected click Schedule with Pearson VUE then go to Edit your certification profile. From there, click on the launcher followed by Admin., Now click on Azure Active directory you may need to click on Show all.. Remember, if that fixes it, you can always add the account back in later. It also used to be possible not to connect to the internet and directly create a local account but that doesn't seem possible anymore, at least in Windows 11. After that, click on "Devices.". A local account is like setting up another user, but it's only on that one computer. How to Generate Art from Text Using Simplified AI Art Generator? Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. Suppose you are in a situation where you receive the error of your account not existing when you know your account exists. "That Microsoft account doesn't exist. Try out a couple of familiar usernames and passwords variation that might been have used recently. If it gets delivered without any error, then the account still exists, and the steps provided above should be followed to fix the user does not exist error. After registering successfully, you will be able to fill out the form for the account that needs to be fixed. If you are trying to activate on a Mac, see How to remove Office license files on a Mac. For Windows devices, try the following troubleshooting methods. Otherwise, choose another username. If you forgot your Microsoft account password, follow these steps. Then we were able to add the workplace user. I have dealt with this before. The common error is accompanied by a message that reads: That Microsoft account doesnt exist. From an existing and active e-mail address, send an email to the user ID in question to see if it will bounce back (mailer-daemon) or get delivered. Microsoft blocks Excel XLL add-ins at last! Now, if you log back into your account, assuming its still there without any restrictions imposed, you should be able to log in to your account successfully. The login failed; when trying to log in manually (without the quick-login you normally have), it doesn't work as well, it just says that my "Microsoft doesn't exist": From there, click on "Users.". Type the requested information and selectSend code. Its quite possible for someone to use the same email address as both a work and personal Microsoft account. This is after creating the O365 email account for the user without issue. If your device has not been enrolled on the network, your account will be part of a policy that prevents access to devices outside the organization. I am baffled by this. How do I find my Microsoft 365 admin? Enter a different account or get a new one." How to fix and overcome the That Microsoft account doesnt exist error: Above are some of the methods you can use to help resolve the issue of the Microsoft account doesnt exist your cached data can sometimes interfere with current activities on your site and overwrite specific scripts that you may require when logging into your Microsoft account. Microsoft O365 accounts conflict with Microsoft regular accounts? The services that require the use of this ID include OneDrive, Outlook.com, Xbox Live, and Skype. While it may look as if the account is incorrect, but there can be other reasons. It keeps happening. There are various factors that can cause the Microsoft account doesnt exist issue. Enter a different account or get a new one". This is madness, I enter an email address and the setup says that the account does not exist, so I click on "create a new one" which takes me to the create account screen with the email address pre populated where it then says that the account already exists and I should use it to log in !! In my case, I thought my Azure Active Directory account from my new company was a Microsoft Account when its actually just a workplace account. Then click on "Enable.". What can a lawyer do if the client wants him to be acquitted of everything despite serious evidence? Win 10 Task Scheduler with Microsoft Account, How to add an outlook email address to a Microsoft 365 Family Account that has a Gmail Login, Licenses for Microsoft 365 for Business, Shared Computers, & Local Accounts. I worked around it.. If there is no doubt as to using the right details and sign in remains impossible, then a reset is what should come next. We only have 5 hosts so a domain seemed overkill. It is helpful if you do not have a good-looking email ID, and want to use it for professional work. One easy way to fix this issue is to use the correct account type while logging in. Microsoft Outlook allows you to create an alias for your email account. Windows is telling me that the Microsoft Account does not exist, but I am logged in with it on another computer and also on this forum. But every time, I got this error: "That Microsoft account doesn't exist. Now click on a user account. Maybe this helps. Specific Office networks may not allow access to accounts from unmanaged or unenrolled devices; read through to see how you can enroll your device and resolve the error of That Microsoft account doesnt exist..