All products sold on Mercari are 100% genuine and sourced directly from the brands or their authorized distributors. Note: Kitchen cutlery and multitools that include knives are Mercari charges sellers a fee of about 13% to sell on their platform. On 07/19/21 I made 3 purchases of 3 video cards on the Mercari.com internet site, which added up to $1,696.00. Dont have the item nor the payment. Yes, you can trust Mercari but not the sellers/buyers on their platform. If I had verifiable proof of authenticity, Id consider doing it just to teach him a lesson (though thatd just cost me even more money/time). Although its a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-box-4','ezslot_4',131,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-box-4-0'); To avoid scams, you must verify your buyer or seller and know the signs to watch out for before dealing, which Ill cover shortly. protected species, Humans, human body parts, organs, cells, blood, body fluids, and items (Explained by Industry Expert), How to Promote Etsy Shops to Explode Sales in 2023. I have the know how and they owe me $69 I am no victim and never will be. However, if your order hasnt arrived even after 7 days, you are eligible to cancel your order and get a refund even if the item is sent by the seller. You can be permanently suspended from the platform if you commit serious violations such as selling illegal items, committing fraud, and repeating a violation of the Terms of Service. They take out the money before they rate the Seller and Mercari holds it. Just be sure to keep your descriptions clear if anything has been used, opened, or might need a bit of cleaning. As far as Im concerned Mercari is the pits. They want to absolve themselves of liability and are just harvesting more info. With this method all you need to do is pack your item up, and bring it to the postal carrier. I've learned my lesson on listing items before I get all the accurate information. Its pretty sad you guys do not police it better. Lots of good info. Firearms and firearm parts; including airsoft and bb guns. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-2','ezslot_15',143,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-2-0');Note: Canceling too many orders can result in account suspension, termination, restrictions, or drops in your listings ranking, therefore, you should avoid cancellation as much as you can to avoid a bad impact on your account. Mercari Local - sell your item locally. They Lump together seller and buyer ratings to deceive you. How could they have known it was/is a "knock off"???? Can you sell replicas on Mercari? It's really disappointing. My son sold an item on Mercari, described it accurately, shipped it on-time, and provided good photos. They have set it up so that the customer is not protected in any way, even when its clearly fraudulent. It is not difficult to know whether it can still increase women. A piece of trash. Still easily. Find a 9-step-by-step simple guide on how to sell on Mercari below. They kept asking for it so I wanted the page to stop coming up. Similar to account setup, listing on Mercari is shockingly fast. Agree with you reselling platforms dont investigate or penalize enough for replicas - and many buyers wont know the difference - including me (lol) - so I dont buy luxury that way. Apparently no Mercari considers it a proper reason you mean a valid reason right? Placed an order, received a tracking number and a few days later received a message saying my package had been delivered. Mercari Shipping - sell across the United States. I would also report to BBB, local news, and throw a huge media shit fit about it. ago Hmm that's interesting since she tried lol but thanks for letting me know. I was only given 24 hrs to provide photos from every angle of a dead computer. The second computer still hasnt arrived. Seasoned sellers send out offers every week if not daily to nudge interested users into purchasing. Measure your clothing item. Now I searched and see on Reddit that this scam has been going on since 2018 and obviously Mercari has not fixed it. Its DEFINITELY NOT WORTH IT for any Decent Seller. Today Im going to show you exactly how to sell on Mercari, without skipping a step. Mercari prohibits the listing or sale of any item that is set forth in the This would be a good place to share your bad experiences just since this is basically a bad experience PSA anyway. You cannot leave a negative review for a bad seller in that situation. Happened to me too. So beware everyone, since it seems positive feedback doesnt necessarily mean that you will get a fair completed transaction. What happens if you sell replicas? You claim the buyer lied to me about receiving the item.. In my experience, the best things to sell on Mercari are household and personal items, like clothing, shoes, electronics, toys, furniture, purses, and sports equipment. trusted seller, item that I want, cheaper than normal but still reasonable; never comes. Your submission has been automatically removed because your account is less than one day old. The second time the buyer canceled it on the 3rd day but no reason provided. If you knowingly sell or intend to sell a fake item, you could be sentenced to years in prison and/or be ordered to pay steep fines .. view details ', Press J to jump to the feed. All in all, Ive been pleased with the shipping experience on Mercari. Also, you can always Edit it or reactivate it, add or change photos, or the shipping method. This is the last response from Mercari: You can even find people selling DVDs and DVD players, VCRs, and older handheld gaming systems. Im never gonna sell anything to people with PO BOX address again. Do not use this app if you are a serious seller. With no listing fees and no commission taken when something sells, there's the opportunity to make a good profit. Sad to hear that, thank you Julie for sharing your sons experience with Mercari. If a seller lists a prohibited item, this is a violation of terms of service that can lead to suspension or termination of the account. (Youve got to taste it defore you buy IT) With Mercari I am going to go for it. Got any questions or want to share your own experiences with Mercari? Apart from that, their mobile app has been downloaded over 100 million times worldwide, of which 50M+ are from the U.S. alone, and has been rated 4.8+ on the App Store and 4.5+ on Google Play Store. Please, I wont even collect from some of them because they are so nasty its not worth it. You will need to enter your email and name and come up with a password. AFTER 2 DAYS THEY SAY THEY CANT FIND MY ACCOUNT. We recommend opting into messages from our team to stay up-to-date on your listings and orders. Really? Shipping insurance covers damage and non delivered items. Use my situation as a lesson. So if you haven't read the Terms of Service, it's not uncommon for a seller to disobey the guidelines. If you had some problems with the buyer be honest: your experience can help another seller decide if they want to work with that person. So sorry, thats a substantial loss, Etsy is just as bad. Thanks Benjamin for posting your experience on Mercari. And, when Mercari determines that a listing is violating their terms of services, they will give the seller penalties such as cancellation of listings, cancellation of any related transactions, removal of listing privileges, termination, or suspension of an account. Provide a valid tracking number to the buyer, Never create multiple listings of the same item, Never list items glorifying violence or associated with hate groups, Never provide false information in listings or messages, Never abuse, threaten, troll, degrade, or harass your buyer or seller, Never the buyer to rate before he or she received it, Never encourage buyers or sellers to deal outside of Mercari. Regulated financial products and services such as: Bonds, securities, warranties and insurance, Buying and selling gift cards or prepaid cards. Short story is Mercaris customer support, especially for a buyer, has got worse over time. In one instance, Mercari withdrew funds THREE times for the SAME transaction, and it took multiple contacts with customer service to rectify. John-Paul Cody has been an avid online seller for years, across platforms including eBay, Mercari, Craigslist, and more. The only thing Mercari has to be bothered with is the occasional educated buyer like yourself. The customer service is TERRIBLE and they will allow people to scam you, stalk and now apparently you must RE-verify your device, DESPITE BEING a Highly trusted seller! permitted. Successfully sell Food and Candy on the Mercari App and Website for Small Business Sellers. I contacted customer service every way I could find Several days later they responded with an apology but I had already lost a week's worth of business. imho. Ended up buying one of my stolen necklaces from that seller. This item was not damaged in shipping. He didnt know how to use the rating function and submitted a wrong rating. (San Francisco) Better Business Bureau and after reading the reviews and you go ahead and do business with this site you will deserve all the bad things that will happen to you. And it was not cheap. I purchased a shirt from a woman claiming to be from New Jersey who said she had a lot of luxury goods that were authentic and was cleaning out her closet so she was selling an older model gucci shirt for $326 That still had the tags and receipt . Mercari is not a good place to buy sneakers if you are a collector.The site is full of fake jordans and nikes and pretty much any other brands that are expensive. The people you talk to on the phone are just the customer service people. I informed Mercari, who sent me an email, late on a Friday night requesting photos from every possible angle. You have to fill out. For example, if you are selling a wedding dress, explain to the Mercari shoppers what a magical wedding that was. Sigh. Mercari failed to protect buyers despite what they claim. protection", Listings that make false health claims or misuse terms (such as "virus", But the second time I never got the item, could not contact the seller (she did not reply) and there was NO customer service to help me out. Create an account to follow your favorite communities and start taking part in conversations. Prohibited Mercari Items - Items that will get you banned from Mercari. Today I learned, IF YOU mark an item received & rate the seller, the payment is releasedso if you rate the seller a horrible one with 1 star, they get paid and you lose out! Huge federal crime, these platforms dont care, anything to make a buck. However, many products on the market are indeed "copies", but it is wrong to describe every such product as a "knock-off" when it may be simply an imperfect "second". Also, its good to know that Mercari invests a lot in the safety of buyers and sellers. Counterfeit items are with in the US codes such that any gain; personal or commercial: that results from the transfer of such, is trafficking in counterfeit items. Its comical that any of these platforms have community guidelines, they do not enforce them. I was scammed all the way around and am now out $500. I have ordered twice now from this site and both times the buyer never shipped the item. Items, listings, photos or content that promote or glorify hatred, I can not do an offer nor accept one now. Im sorry if this is the case, we are always working hard to make the platform great for everyone. Thanks Erica (and Julie) for posting/sharing your experience. For more details, visit Mercaris shipping page. Please try again tomorrow. A couple of days go by and they released the money to the seller without confirming with me all because a computer says it was delivered. Violates any law or government regulation, or promotes or facilitates such First one arrived and would not power up. Informative article, as always! Its much better and safer for a buyer to shop at eBay. they made their choice to basically say screw you, we aren't helping you anymore, we are just going to suspend you and give the guy the money because it's the easiest and safest route for the company to take. yep, they had potential, but its just a scam site. Shipping was slow. If you get your account suspended because of any of these products, be sure to revise your listings before you get suspended from other platforms like Etsy, Amazon, or eBay as well. First and foremost, Mercari has been in business since 2013 and if it werent a legit platform, it probably wouldnt be around today.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-banner-1','ezslot_5',132,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-banner-1-0'); Secondly, they are not running their business anonymously. This thread is almost 4 years old, so if you have additional questions, please start a new thread. Mercari may not be used in connection with any product, service, transaction If you want to save the most (usually a few extra dollars), use Ship on Your Own. Items in violation of a copyright, including handmade, or other items Mercari sucks IMHO! I had several back and forth emails with them but they would not grant me a refund. junio 16, 2022 . I even sent their rap sheets. This one time I want to return this item. Take note of items that you can't sell on Mercari. you will get the wrong item or it wont come. AND I WILL MAKE SURE PEOPLE KNOW ABOUT THEIR BUSINESS PRACTICES. She went as far as blaming me for cracked handles that l have not used and clearly seen it when l removed it from box. The details section helps Mercari surface the right products for shoppers, so make sure you fill out these 4 questions. It was a fair price at $170 and some change. This allows sellers to see which users are interested in their item, and would likely purchase if the price was a tiny bit lower. You can access your listings at any time by going to your profile then go to Selling and finally to Listings. Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. Then told me I would only get a refund after I sent the items back and were received by the seller, they also told me that I better get a receipt! I live in ID and that was the address on the order. To make it clear any illegal condition in a contract is a VOIDED CONTRACT! I just had someone purchase some Oakley sunglasses off me and I think I'll pass on selling on there. So basically they're useless, powerless, to do anything about most situations. E-cigarettes, e-hookahs, or other vaporizing instruments that contain I got replica shirt with adidas golf. No I replied I want my item. Left three messages two emails. It is not a safe platform for buying. Dont wait and get yourself into my situation. ), Mercari will refund him or her. It's honestly a dying company. I already had a mens size 9 boot and ordered these because they were a different color. Before creating your listing, take as many photos of your items as possible, showing every angle but keep in mind you can only add up to 12 photos to your listing. That goes both way. Mercari a complete scam for buyers. Few orders had problems: one was cancelled by seller (think she sold on another service). People are going to prison, but I had to do most of the work myself. I was scammed by a seller on Mercari. The S&P index shows Mercari in a steep downward decline. However, its up to the seller to either accept your cancellation request or reject it. If you don't ABSOLUTELY know whether the item is authentic, do no attempt to sell it on eBay or anywhere else. Hey Benjamin, Sad to hear that however thank you for sharing your bad experience with others. Hopefully, this guide helps you with your online selling journey. Obviously you know nothing about the truth behind Mercari. You should have received a refund for them misrepresenting it. I didnt see anywhere how I get paid when an item sells. The list of prohibited items on Mercari includes alcohol, tobacco, but also non-brand, non-genuine, imitation, fake, or replica goods, food, and any kind of weapons. It is a known fact that many items, particularly LV bags, are not copies but "seconds". I have, in the last week, attempted to purchase three different listings. I had the same exact issue. Their first marketplace guideline you should keep in mind is to: Dealing outside of Mercari is against their marketplace guidelines. Final decision. Another purchase I made just today has been cancelled by the seller because she says she made a mistake, but the funds have ALREADY been withdrawn from my account and Mercari only says sorry, but it will take up to FIVE business days to return my money! It also did not have as much memory or hard drive space as advertised. in violation or is otherwise inappropriate Mercari may, at its discretion, One thing to keep in mind is that Mercari has a list of prohibited items. SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS, I Re: SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS Re: final value fee includes charge on sales tax! What outrageous lie and l want something done. What a well organized, completely thorough, tutorial! The package was picked up from my place of business that happens to video record all shipping and receiving for security reasons. They just want money from sells, they make too much to stop it. I bought a camera lens and asked if it fit my camera. Therefore, make sure that your listing details are completely accurate to avoid such incidents. Looking to make some extra money in the new year? Denied return because I could not give them their pictures in 24 hrs, Same thing happened to me. What happened I cant say. Describe the items you are selling in detail. Short and to the point and understandable in laymans terms. I had 500 in insurance, but the US postal inspectors are the best bet to take them down. If you choose to ship on your own then youll have to get the tracking details from your courier and shipping service provider and give those tracking details to the buyer. Ill definitely stay away from this site due to everyones feedback. List it and you could get suspended. A secure system for buying and selling. To verify a seller, heres what you should look out for:if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-leader-3','ezslot_16',136,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-3-0'); The first things you should look out for in the sellers profile are reviews and sales. The seller did not send the original receipt as promised . on this subject with an avenue for everyones feedback. Every time I try to sell the page you have reached 600. The seller dropped off the item to USPS instead of UPS. 898. of unlicensed game copies), Age restricted products or products that require a legal approval, counter drugs, Products, tools, or services specifically offered or intended to be used When comparing Mercari vs eBay vs Poshmark, Mercaris fees fall in the middle. If a Seller lists a prohibited item, it will be No way! For Mercari, these items include: Illegal items Tobacco product Drugs Alcohol FDA restricted items such as vitamins, diet products, home remedies, and homemade cosmetics (anything ingestible) Note: Flammable or combustible liquids and any other items that require Never used Mecari but had two fraudulent items charged to my card. Fortunately, creating an account on Mercari takes minutes not hours. First scam was BAD ENOUGH, I received jeans containing human blood in the crotch area NOT A STAIN, ACTUAL BLOOD. However, there are possibilities of getting scammed by buyers/sellers if you fail to do your due diligence before dealing. This is why big closet sellers often enlist the help of automation software to ensure that their listings don't violate the platform's terms of service. There is no buyer protection and we will not be buying anything there in the future. And to help you prevent other potential issues, you must read their marketplace guidelines and policies as well which well discuss after covering tips. The buyer decided to return it for no reason, and Mercari approved it. now returning it for no proper reason and they approved her request Now that your Mercari account is set up, pick a room and find a few items you'd like to list first. Received a response a day later saying they would check into it. Confirm employees after the finished product. Truly unexpected and it seems to have ramped up since December 2021. Sure, I save 10% on fees, but I'd rather pay the 10% to eBay for peace of mind knowing their customer service and model provides better security for both parties. This is a great option if you have a lot of items and you dont have time for thinking about the price of each of them. And I do like as seller on Mercari that buyer have 3 days to rate after received item once rate transaction is complete, also Mercari items n shipping fee a lot cheaper compared eBay. There is a scam in process. I also luckily had some other Gucci products and I was able to send them side by sides of tags etc to prove it was a replica and the seller was in no way penalized. Whenever a seller lists a prohibited item, it will be against their Terms of Service regardless of whether the seller acted intentionally or not. Also, even though I have taken screenshots and pictures of my receipts, and sent it to the compliance team through the app (the only way of really contacting them), the only response I've gotten is "The decision we made is final". Mercari is a growing marketplace that attracts new shoppers and sellers daily. Thanks Sammi for sharing your experience! Skog faces a potential maximum sentence of 15 years imprisonment on the count of selling counterfeit coins and a potential of 20 years maximum on the mail fraud count. You can also use the magic wand feature available in the application which will enhance your photos, and make them even more appealing. Therefore, you should always avoid selling items that are not allowed by Mercari. This being the case, if the company noticed unusual activity on your account, it would suspend you. Where to Sell Apple Watches for Most Money (My Experience), How to Hire a Virtual Assistant in 2023 (My Experience), 15 Jobs that Pay Over 300k a Year Thatll Surprise You. I made a purchase the person only shipped part of the order, then they delayed by saying they were going to check with UPS. Use of them does not imply any affiliation with or endorsement by them. I Appreciate your time and effort put into this article. Im also so grateful that Arslan posted such detailed info. Havent had problems with ebay. I have almost 1000 sales and a 5 star rating. In addition to the seller fee, there is also a payment processing fee, which is $0.50 plus 2.9% of the sale. Mercari sends you a message upon receipt telling you to confirm and rate but they do not tell you the rating will nullify any warranty / refunds. So that's that. I paid $500 and checked out the sellers reviews before purchasing. Which is better Mercari or Depop? Easy as that. Products designed to circumvent copyright protection techniques or now returning it for no proper reason and they approved her request. damages or other harm or liability; Prescription medicines or devices, pharmaceuticals, or behind the Then an email from customer service saying that since the package had been delivered, they could not refund my money, but would offer me a Mercari credit, and from now on I should have my packages delivered to a more secure location. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. I would not do business with them even if I could save a ton of money. The seller failed to disclose damages to this item. Mercari does take a percentage out so they deduct that and the shipping from what is made right off the bat. Thankless & they encourage you to literally give things away. STAY AWAY! Your email address will not be published. Just wanted first to thank you for your comprehensive but clean explanation of Mercari. Taxidermy, wet specimens or trafficked materials (such as ivory or shark Can I recover my money from Mercari? However, there is no guarantee that the people who buy and sell on it are also legitimate since Mercari just connects buyers and sellers through their platform. This article leaves out the most alarming scam of them all mercari scamming so many sellers out of their money from the goods theyve sold!! They are ALL fencing chains, bought MY OWN STOLEN JEWELRY BACK. Because it was the weekend, I was not able to take the photos. Commission. Please contact the moderators of this subreddit if you have any questions or concerns. Yes you can as long as you say that it is not authentic! Not from me. I guess I am done with this site. So far, I have been happy with my purchases. If youve received a fake, counterfeit, or not the same item as described in the listing, Mercari allows you to request a refund within 3 days from the delivery date. Of course the manufacturers are well aware that many of these products are described as "copies" or "knock offs" but do nothing to discourage their sale, as it is in their interests to dispose of imperfect products in this way. Testifying about the crisis, Pinal County Sheriff Mark Lamb told Congress to "stop saying the border is secure, because the border is . Think you dont have anything worth selling? The better a description is, the higher the chance that your item will sell faster. Lastly, make sure that your feature photo stands out to shoppers navigating through the Mercari website. There are many online marketplaces available that allow you to sell (and buy) anything from clothing and accessories to tech and used books, and at times it can be difficult to choose the one(s) you want to work with. If you received a tracking number..and it was stated as delivered by the service..then it was not the fault of the seller. In the U.S., it's illegal for a person to sell counterfeit merchandise. One transaction was perfect. I received synthetic hair today not worth more than $10. Last week I was reported for counterfeit items and my account was suspended. All rights reserved. Here are the 5 elements for Mercari listings: Mercari is a barebones selling platform. I feel as if I have been scammed not only by the seller, but Mercari too! . You could attempt to send a stern letter from a lawyer to this scam buyer. Providing valid tracking details are also important in case the buyer opens an unnecessary dispute against you claiming of not receiving items but youve actually shipped the items. tracking number incorrect, ordered a few weeks ago, still hasnt come. My site is up with over 400. When I got them I immediately noticed they were not mens boots but womens boots. For more details, visit Mercaris Prohibited items page. . Therefore, you can take two approaches to sell your products on Mercari. In such a situation, Mercari will check the tracking details to make sure the item is delivered to the buyer and will release payment to you instead of forcing you to refund the buyer. Buyers sometimes claim items are fake, especially designer clothes/accessories, to try to get a refund. your own option. Always use your credit credit card and not your debit card. Therefore, you need to make sure that the buyers/sellers are also reliable. Notified Mercari. Everyone who has stolen from me there STILL has accounts. That computer could very easily be wrong but that doesnt matter. shipped at a future date, Restricted from shipping in the mail or other delivery services, Products that have been recalled by the Consumer Product Safety Hi, I know there are many others out there with the same mentality. any medium. but yeah the same issue can happen in any platform and most tends to favor the buyer because that's where they get their money from. However, there is no guarantee that the sellers and buyers on it are also trustworthy. So this was the cancellation policy for buyers, now lets get to know them: Cancellation requests are usually made by buyers but sometimes sellers also have to cancel the order. Sorry, this post was deleted by the person who originally posted it. Ebay removed the listing because it was not authentic. property rights: Listings of non-brand, non-genuine, imitation, fake, or replica. The next day, I received information that 2 video cards were sent to me by the USPS with tracking code. Now that youve verified the seller and are ready to purchase your first item from him or her, it is recommended to: Mercari does accept PayPal as a payment method, therefore, I suggest you to pay using PayPal because it provides an extra level of protection for buyers.
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