If they agree, youneed to send funds to cover the cost. Learn more about our Condition of returns policy. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. Why should a buyer be out anything because they got something broken? No matter which type of return policy a seller chooses, however, a buyer is always entitled to a return if the item arrives damaged, is faulty or does not match the listing description. We do not give refunds and this buyer did not read the terms. Also, depending on what type of item it is, you might be able to argue that it would be useless to the seller in its damaged state. Any reputable online retail store will accept the return of damaged items or items sent in error and will reimburse the return shipping cost. You can unsubscribe anytime. Talking ro Ebay also mentioned that the item could be damaged on the return and that damage could be due to neglect in some way by this very poor communication of a buyer. I sell on many platforms, and have been selling on ebay for over 15 years. At your discretion, you could offer (on a case by case basis) to pay for half the shipping. When a case is opened, the buyer is asked to upload photos and offer details of the item. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! This is a tough one, and I feel for you! Saiba mais sobre a Autenticidade garantida do eBay. You won't be able to re-open the request once it's closed. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. eBay is no different. Also, the seller cannot refund GSP charges. What does the EBAY Commuity feel about this. You do not have permission to remove this product association. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. It would leave a sour taste in my mouth too. The Buyer than escalated the case higher and the end result was that EBAY rewarded the Buyer with a full refund and not responsible to return the damaged item. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. The buyer notified me immediately and included a single photo of the damage that could be seen when she opened the box. When I received the item back it was in all sorts of rough shape. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Well be able to help you quickly by chatting with you online or through a quick phone call. I just wish more sellers would beflexible depending on the circumstances. At the moment it seems that PitneyBowes is willing to refund on claims of damage without requiring returns. Select Mark as sent. Unfortunately some people do try to scam the system and send back their damaged items, but if the item is returned to you in a different condition then you sent it, you dont have to worry. eBay Item Returned Damaged? Recently I put up some items I wished to get rid of where the buyer would have to make . Se o item foi danificado por no ter sido embalado e protegido corretamente para o transporte, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Use the carriers shipping calculator to find out how much return shipping will cost. 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Here's how to print an eBay return label, if one is available: Go to your Purchase history and find the item in Returns and cancelled orders. Here are some of the most common ways eBay sellers are scammed. :) OutsideObserver2 3 yr. ago That shakes them out of the tree. And as far as pictures go, you're right. Yes, there are some unscrupulous buyers out there but this is one of those situations where you should have just issued a refund, written off the loss, blocked the buyer and moved on. You can also start a return request from your Purchases in My eBay. Report the feedback. Look at the metal bent in! To ensure there are no delays with your return, provide the necessary customs information to the buyer. It doesn't count against your ratings but it doesn't look good when potential buyers see this. For example, if a buyer purchased an item for $50 and wants to return it, the seller is only obligated to refund $30 of their original payment. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. If you selected to bring the item into the store, please return it within 14 days to 15 S. Block Ave. Fayetteville, AR 72701. eBay sellers can include a restocking fee of up to 20% for returned items. I responded by contacting EBAY to get the proper procedure done and when I was told what to do I followed the lead of EBAY Customer Support and that was to give a full refund upon the return of the damaged item. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. And if it does happen (this is the first one for us in years! Give a full refund: Youll issue a full refund to the buyer, including original shipping costs, and theyll keep the item. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. The choice is not up to the seller, that is . So sorry to hear that Donna! Thanks for the good suggestion. FedEx vs UPS: Which is Better To Use For Shipping, How to File a Shipping Insurance Claim if Your Package is Damaged, 3 Ways to Save Money on Shipping eBay Items. You can return the item if the seller accepts returns, but as it's no longer in the exact same condition as when you received it, some sellers might provide a partial refund to account for the loss in the item's value. Once you request a return, the seller should get back to you within 3 business days. SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS, I Re: SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS Re: final value fee includes charge on sales tax! Enter the desired refund amount, and select Send refund. +A buyer should return a defective, damaged or materially different item within 30 days of receipt.+ +You should also refund both the original (outbound) shipping costs and any return shipping costs the buyer had to pay to return the item.+ Therefore it is a case of have to if the item is defective. For the last several years, more often than not, ebay will side with the buyer, even when the buyer has admitted they broke the object in an email or there is photographic proof that the item wasnt returned in the same condition as it was sold. It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. A similar issue happened to us recently. Can I refuse to give a refund on eBay? Then to top it all off she left negative feedback calling me a liar. In some cases, you can't know for sure. the Transaction Details page may have the requested insurance information. Isso se aplica quando a perda de valor se deve manipulao desnecessria das mercadorias no momento de verificar a condio, as propriedades ou o modo de operao. If the item is returned because its faulty, not as described, or damaged in the post, the seller has to pay return postage costs. You will have time to upload your supplier's return label and handle the return . - edited However, it already is quite flat. I'm not confident that I will receive the refundif I don't send with tracking. I sold an item and buyer said the shirt was faded, so I had to pay return shipping. Individual policies will vary from shop to shop. Here's how to send an eBay shipping label from the View return details section: Please include a picture of the damage and your order number. I've never sold an item that was received broken or damaged in any way, but if I did, I would not expect the buyer to pay the return shipping. Free shipping for many products! You're also responsible for any return shipping you promise to pay in your return policy. If you're sending an item back using an eBay return postage label, here's how to print the label: Go to Purchase history . Why would you risk having your seller rating dinged over a $4 item? You won't have to lift a finger as our app does everything automatically after you answer several essential questions related to your purchase. Ive had this happen and the ebay help boards are full of examples of this. If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. Language barriers may make it difficult to purchase an international return label. It is a tough call depending on what side of the fence you are on and there are both dishonest sellers (shipping damaged or wrong goods) knowing too expensive to return and dishonest buyers making false claims to get money and merchandise. I usually stay away from these since, if there is a problem, they're the ones who are more apt to send the cold, form letter. Photographs show that you have lived. -Unknown. For packages that have been shipped by Priority Mail (or Priority Mail International), Global Express, or Click-N-Ship labels, the USPS will offer a full refund if the package is delivered late. Message 3of 4 latest reply 3 Helpful you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted. They paid $4.99 shipping and handling and due to their location the actual shipping was less. To contact us: Click Help & Contact at the top of most pages. There's no "truth meter" for sellers to determine for certain whethera buyer is telling the truth, and you're right that bigger volume sellers don't want to have to make a decision in each case based on judging the transaction and the buyer's demeanor asa whole. Yes, no, maybe. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. Why Did My Package Go Farther Away, USPS? This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns.